Danielle Beal Email & Phone Number

-Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management-Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system-Lead implementation of system change controls for studies during… Show more -Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management-Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system-Lead implementation of system change controls for studies during maintenance phase -Manage the design of study data integration specifications between the IRT system and other eClinical solutions -Create data diagnostics plans for each of the team’s IRT systems and ensure that data diagnostics are completed on time per the plan -Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues -Responsible for the system training materials including manuals, walk through videos, and presentations. -Work with the client study team to setup the IRT system data upon system go-live-Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions-Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required-Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions- Identify and assist with the implementation of process improvements for the services department-Assist the product team with the design and development of new features by providing feedback based on client requests and project experience-Travel to client sites to attend meetings and conduct user training sessions Show less

Conshohocken, Pennsylvania

- Create and/or review complex SQL scripts required for database updates- Assist with the maintenance of software applications- Troubleshoot technical issues reported to helpdesk and work with the engineering & services delivery technical teams to identify and implement solutions- Work with customers and/or end users to troubleshoot issues and identify root causes- Assist with the development of technical maintenance processes and procedures for software applications- Work… Show more - Create and/or review complex SQL scripts required for database updates- Assist with the maintenance of software applications- Troubleshoot technical issues reported to helpdesk and work with the engineering & services delivery technical teams to identify and implement solutions- Work with customers and/or end users to troubleshoot issues and identify root causes- Assist with the development of technical maintenance processes and procedures for software applications- Work with other team members to ensure optimized and timely solutions in compliance with clinical and regulatory requirements- Training new hires in the team- Working on initiatives to improve process across the support department Show less

Greater Philadelphia Area

Master Of Science - Ms, Data Analytics

Bachelor Of Science - Bs

Education record