With a proven track record spanning Financial Services & Customer Service, I bring a unique blend of skills honed over years of professional growth at LPL Financial. Starting in customer-facing roles, I developed a deep understanding of client needs and refined my ability to communicate effectively, solve problems, and deliver exceptional service. These foundational skills became instrumental as I transitioned into leadership positions and ultimately advanced to Senior Analyst and Senior Product Owner roles.In my current position, I leverage expertise in User Experience (UX), User Acceptance Testing (UAT), and business process design to create innovative, user-centered solutions that drive measurable business growth. My ability to translate user feedback into actionable strategies is enhanced by my Series 99 and SIE credentials, as well as my proficiency in Lean Six Sigma methodologies, enabling me to implement structured, high-quality solutions across all projects.At LPL Financial, I thrive in a culture that values collaboration and innovation. My journey from customer service to product ownership reflects my commitment to continuous improvement and delivering meaningful results that align with both organizational goals and user needs.