Danielle Becker Email & Phone Number

Palos Heights, Il

• Executes reference, referral and reader’s advisory services to library members. • Teaches classes on computer and Internet basics, how to use e readers, the libraries online collections, and other library databases. • Assists in planning and implementing programs and public relations activities.• Communicates with staff throughout the entire library to create an enjoyable and smooth member experience.• Maintains familiarity with the collection and recommends materials to be added and weeded.

Oak Park, Il

• Offered assistance to patrons, including finding information, answering phone calls and guidance on library procedure.• Provided customer service, checking in and out materials, collecting fines and issuing library cards while working check out desks.• Support and communicate with staff to ensure the best customer service.

Greater Chicago Area

• Responsible for managing employees and running shifts, both opening and closing the store.• Accountable for money deposits and safe management. • Ensured customer satisfaction through constant interaction and involvement with customers and staff.• Ordered and received products for all aspects of the store.• Directed staff during peak business hours in order to guarantee complete guest satisfaction.

East Lansing, Mi

• Performed basic food preparation functions while interacting directly guests and assembling food ingredients to create a unique customer experience• Used proper preparation and culinary techniques to prepare food including chopping, cutting, slicing, thawing, marinating, and sauteing.• Maintained a sanitary, and safe working environment while using good sanitation and safety practices.• Oversaw and directed shifts of up to 8 employees to maintain a high level of functionality and customer service of assigned venue.

East Lansing, Mi

• Supervised shifts of up to 40 employees.• Trained student employees in all areas of the cafeteria, including front and back of house. • Worked entrance door, including using a register, money drawer and credit card machine.• Communicated with management staff to promote a superior customer experience.

Master Of Library & Information Science (Mlis), Library And Information Science

I completed my Archives and Cultural Heritage Resources and Services certificate along with my MLIS.

Bachelor'S Degree, English Language And Literature/Letters