Danielle Becker Email & Phone Number

Palos Heights, IL

• Executes reference, referral and reader’s advisory services to library members.
• Teaches classes on computer and Internet basics, how to use e readers, the libraries online collections, and other library databases.
• Assists in planning and implementing programs and public relations activities.
• Communicates with staff throughout the entire library to create an enjoyable and smooth member experience.
• Maintains familiarity with the collection and recommends materials to be added and weeded.

Oak Park, IL

• Offered assistance to patrons, including finding information, answering phone calls and guidance on library procedure.
• Provided customer service, checking in and out materials, collecting fines and issuing library cards while working check out desks.
• Support and communicate with staff to ensure the best customer service.

Greater Chicago Area

• Responsible for managing employees and running shifts, both opening and closing the store.
• Accountable for money deposits and safe management.
• Ensured customer satisfaction through constant interaction and involvement with customers and staff.
• Ordered and received products for all aspects of the store.
• Directed staff during peak business hours in order to guarantee complete guest satisfaction.

East Lansing, MI

• Performed basic food preparation functions while interacting directly guests and assembling food ingredients to create a unique customer experience
• Used proper preparation and culinary techniques to prepare food including chopping, cutting, slicing, thawing, marinating, and sauteing.
• Maintained a sanitary, and safe working environment while using good sanitation and safety practices.
• Oversaw and directed shifts of up to 8 employees to maintain a high level of functionality and customer service of assigned venue.

East Lansing, MI

• Supervised shifts of up to 40 employees.
• Trained student employees in all areas of the cafeteria, including front and back of house.
• Worked entrance door, including using a register, money drawer and credit card machine.
• Communicated with management staff to promote a superior customer experience.

Master Of Library & Information Science (Mlis), Library And Information Science

I completed my Archives and Cultural Heritage Resources and Services certificate along with my MLIS.

Bachelor'S Degree, English Language And Literature/Letters