Danielle Bernhauser Email & Phone Number

Utilize Workday HRIS for all enrollment, reporting, and vendor integrationsManage wellness program - associates complete wellness requirements to earn credits towards medical premiumImplemented Talkspace for all associates in 2020 during the rise of pandemic and social injusticeCoordinate EAP webinars for all associatesCommunicate and manage Open EnrollmentLiaison with broker and vendorsAnalyze benefit deduction discrepancies for payrollCoordinate M&A new enrolleesManage Healthy Living Reimbursement programCoordinating Leave of Absence process with associates and vendor

• Managing and coordinating daily operations between claims administrator and brokers office.• Research claims issues and resolve in a timely matter.• Ensure that stop-loss strategies are applied properly.

Contract Consultant

Sales Support for State of New Jersey plan sponsor.

Horsham, Pa

• Create benefit plan proposals by analyzing prior plan benefits and financials to achieve cost savings for new business and renewal activity.• Manage 300+ plan book of business to support claims, enrollment and billing teams. • Conduct employee orientation meetings for new members and educate existing members on medical/dental benefits for open enrollment.• Perform benefit plan overview for new hires.• Organized transition from paper enrollments to online editable PDF saving time and resources for team members.• Proposed creation of a benefit plan database to improve reporting and document creation.

Blue Bell, Pa

ID Card Operations and Vendor Management (2002-July 2015)• Project Lead (April 2011 – July 2015) - Project lead for system, process improvement, and compliance initiatives impacting the Aetna ID card and print vendor process. Coordinate all aspects of project life cycle from scope and requirements gathering, budget, writing and executing UAT and production checkout. Write and influence approval of statements of work to drive change and efficiency. Implement cost saving process changes to reduce unnecessary mailings.• Business Information Management & Analysis Senior Consultant (Dec. 2005-April 2011) – Coordinate high volume service mailbox that provide customer service and resolution on internal process issues. Participate in projects impacting the ID card and vendor processes.Completed Aetna Process Improvement Training and Received Yellow Belt Certification equivalent to Six Sigma Certification.• Business Information Management & Analysis Consultant (2002-Dec. 2005) – Review and approve daily ID card batch jobs. Coordinate and setup custom ID card requests for HMO and Medicare plan sponsors. Answer inquiries timely via Aetna ID Card Mailbox.Plan Coordination Consultant, National Customer Operations and EZLink (1998-2002)• Build fully insured and self insured medical and dental plans for middle market plan sponsors.