Works collaboratively with HR professionals in the business to help with day to day operations. Engaged in all aspects of HR business functions working with partner teams to support both employees and leaders of the business.

-Creates a positive work environment through recognition and reward.-Drives an overall experience for the customer by coaching and developing individuals to provide complete resolution and a positive experience for our store representatives. -Carries forward business objectives and connects the front-line to how they play a role in accomplishing the objective. -Completes on going education sessions around new product and feature offerings for the company.-Diverse experience working in multiple lines of business supporting the customer and the company. Currently a Coach in RSL (Retail Support Line) which supports our store representatives in creating resolution for our customers in store. Knowledge of Strengths Finder - Empathy- Belief- Responsibility- Developer - Individualization

-Provided support for representatives taking calls by providing feedback to increase knowledge of the company. -Helped to find resolutions for escalated customers and ensure that the customer experience was protected even though the customer was escalated.

-Assisted customers requesting to cancel services. -Worked to provide a solution that helped retain the customer by accomplishing a renewal to their service contract.

-Answered questions from customers calling in about billing and phone issues. -Focused on providing a complete resolution to ensure the customer wouldn't have to call back in regards to their issue.