Working across the organisation to support stakeholders in respect of all HR processes and procedures providing day-to-day HR support to the team, including employee relations, disciplinary procedures, salary queries, training & staff development, recruiting, and onboarding in partnership with Talent Acquisition team.• Supporting HR Business Partners in organizational changes.• Coaching stakeholders regarding Employment Law and Employee relations - leading on ER Casework.• Escalating unresolved matters to HR Business Partners.• Aid in coordinating Subject Access Requests and Freedom of Information requests, ensuring compliance with established timescales.• Attend hearings and meetings by exception as the management representative to advise and take notes.• Coordinating employee relations meetings with employee, ensuring all documentation is received and all parties attend the meeting prepared.• Managing Occupational Health Referrals and working closely with line manager and employee to implement the recommendations from Occupation Health• Supporting the employee lifecycle• Supporting HR Business Partners with ad-hoc projects• Maintaining Data on HRIS Systems• Updating and upskilling our managers and employees through our communication channels• Promoting well-being and mental health through the Employee Assistance Programme service• Monitoring various aspects of an employee’s performance, such as attendance and sick leave• Reviewing absence level trends and highlight concerns to line managers on a monthly basis and supporting with absence management steps• Managing designated shared mailboxes and ensuring timely responses to all emails.• Electronic filing of documents with appropriate naming conventions.

Provided HR support to the team, including employee relations, performance management, and engagement practices and strategies reporting to the Head of HR.• Responsibility for screening all organisational HR queries via telephone, email or face to face• Supporting stakeholders with contractual or 1st level policy related queries in respect of processes procedure.• Coordinating all aspects of employee administration throughout the employee life cycle.• Supporting the payroll team in ensuring all changes are processed effectively via HRIS system in readiness for payroll deadlines.• Reviewing HR Administrative processes for efficiency and effectiveness• Providing support across the HR Team in respect of absence and workload fluctuations• Responsible for offer letters, contracts and investigation/disciplinary outcome documentation.• Responsible for securing DBS, Right-to-work and compliance documentation.• Managing purchase order and invoice administration.• Providing HR presence and minute taking through investigation and disciplinary processes

Responsible for answering all incoming telephone calls, completing administrative duties, organising the post and welcoming visitors.• Providing an effective and efficient reception and switchboard service• Executing seamless check-in and check-out experiences• Dealing with telephone enquiries, taking accurate messages and promptly transferring them to the appropriate member of staff• Assisting with the coordination of meeting rooms, the arrival of visitors and organisation of refreshments• Organising deliveries and couriers/taxis reservations• Upholding the highest standards of confidentiality and security in handling guest information.