• Providing support to employees with policy questions, resource identification and education, conduct call monitoring and review to ensure that production and quality expectations are being met• Routinely provide consulting and coaching on talent management, employee relations, leadership and development, and benefit administration• Supporting managers with policy questions, resource identification and education, conduct call monitoring to ensure that quality expectations are being met• Coaching managers on transaction processing, policy application, and help with onboarding tasks to ensure Day one productivity• Providing support of benefits including, answering employee and manager questions relating to benefit plans, assisting with benefit enrollment, educating employees on benefit options, and verifying what benefits an employee is enrolled in• Recommending improvements, innovative solutions, policy changes and/or major variations from established policies• Triage and log employee relations issues, partner with HR generalists to effectively handle employee issues focusing on expedient successful resolution• Serving as a key liaison to integrate with third parties and other stakeholders• Running regular reports to identify inconsistencies and put procedures in place to prevent data errors and solve complex data issues and lead others to correctly process changes

Maintain Private Label/Unbranded national account customer's supply chain fulfillment.Coordinate the entire supply chain process.Drive customer satisfaction and be the key customer contact.Partner with the sales team to create bids and maintain pricing sheets. Provide support with the analysis and development of unbranded bids, new and current customer pricing proposals, price list/price change administration and new customer set-up.Deliver superior services while optimizing inventory/obsolescence control.

Provide guidance in developing the AES filing program and ensure that all appropriate levels of organization are aware of the company’s commitment. Ensures appropriate procedures are established to properly meet denied party screening requirements for all company related functions. Research and determine proper HTS classifications and ECCN's. Make suggestions and show initiative for process improvements. Manages difficult customer situations, responds promptly to customer needs and welcomes customer feedback. Look for ways to improve and promote quality and demonstrates accuracy and thoroughness.

Develop and maintain excellent service to internal and external customers at all times. Oversea, train and advise team members and clients in areas of export administration and government regulations. Create and develop written procedures for handling each account as well as managing the appropriate databases to reflect these procedures. Receive, review and process high volume and/or complex import and export transactions for assigned accounts through the established system. Review and monitor all Shipper Import and Export Declaration rejections, requests for information from clients, government agencies, and other correspondence. Work with clients to establish detailed profiles and procedures that properly represent their import and export process. Maintain clear verbal and written communication with clients as well as internal clients in a timely manner.

Develop and maintain excellent service to internal and external customers at all times. Receive, review, and process import documentation for an assigned base of accounts. Process documents through the Company's Import system. Assume responsibility for establishing specific new accounts as requested by the Supervisor. This involves reviewing all documentation and forms, maintaining communications with clients and reviewing their import process on a regular basis. Coordinate the release of goods from the carrier, Customs or other governmental agency examinations that may be required, arranging delivery, confirming delivery of cargo and invoicing client. Measure team's performance and identify transaction tasks that require special handling or expediting. Advise supervisor of any problems or irregularities discovered within assigned transactions. Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the Supervisor for response. Manage import transactions, including all related activities for an assigned base of accounts. Set priorities for team, expediting transactions and tasks to meet customer expectations and government requirements. Monitor the quality of service, including entry and invoice documents produced by team. May also perform duties related to documentation preparation and traffic coordination required to correctly process goods through Customs and affect timely delivery

Oversee all the departments of the hotel, which include: banquets, the restaurant (Nine Mile Grill), the lobby bar, room service, the kitchen, housekeeping, engineering and the front desk. As the manager in the evening, I delegate duties to employees by making their schedule on a weekly basis. I monitor employees punch in/punch out and perform punch edits. I resolve guest and employee complaints, as well as supporting the staff in a variety of issues. I efficiently handle and make Central reservations, customer services and telephone inquiries.

Resolved incoming trades daily by adding missing information. Approved or denied access to parties interested in viewing their accounts via DST Vision or Fanmail on the web. Processed block transfers (these come in when a dealer is no longer active and they're moving their accounts to another active dealer). Secured signature guarantees from the releasing and receiving dealers/branches/reps that will be losing or getting this new business. Performed AutoScrub, catching incoming trades before they kick.

ked at front desk checking guests in and out of the hotel, as well as making reservations. Provided customer service to settle complaints. Made phone calls for the sales office to perspective clients. Helped redesign the restaurant menu, which included research to figure out which items were best sellers and new pricing information. Working in the various parts of the hotel helped me get a good comprehensive understanding of its management.