Danielle Carmichael Email & Phone Number

New York City Metropolitan Area

New York, New York, United States

Managed a multi-level full service high volume casual theme restaurant.Maximized profits by controlling food, beverage and labor costs on a daily basis.Verified sales reporting, cash handling and payroll accounting reports.Managed and anticipated labor needs, shortages and overages.Continually monitored the restaurant and took appropriate action to ensure food quality and service standards were consistently met.Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelinesManaged all necessary repair and maintenance issues.Maintained positive customer relations by ensuring efficient, quality service and products. Handle guest complaints in a professional and efficient manner.Promoted and managed restaurant organization, cleanliness and sanitation.Maintained presence on floor, assisting in guest service.Maintained cleaning and sanitation standards within the restaurant.Maintained the restaurant’s professional image and appearance Responsible for supervision of both front and back of house employees.

Queens, New York, United States

Assisted General Manager with operational, financial and personnel management.Maintained food inventories and kept inventory records.Created weekly and daily sales projections.Verified and submitted all invoices for payment.Interviewed, hired and trained employeesManaged Team Members effectively by providing constant feedback on performance.Reviewed employee performance and conducted personnel actions such as hourly performance reviews, disciplinary actions and terminations.Resolved customer complaints quickly while maintaining positive customer relations.Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Monitored proper uniforms and appearance standards of employees

Queens, New York, United States

Ensured safe, clean and efficient operation of the facility to meet service standards.Resolved employee conflicts and promoted positive culture within the restaurant.Exercised proper food handling, equipment maintenance and facility management.Ensured excellent hospitality and customer service.Maintained proper inventory levels for both food and non-food items.Provided ongoing feedback to team members on performance and development.Administered policies and procedures in a fair, consistent and uniform manner.Responsible for ordering food, kitchen supplies, and uniforms.

Supervised front of the house employees and assisted customers with their concerns. Performed serving and hosting activities.

Reshelved books to maintain a neat and tidy reading area. Monitored the lending of reserved course materials Answered patrons' questions at the circulation desk .

Bachelor Of Science (Bs), Business Administration And Management, General

Bachelor Of Science, Business Administration And Management; Organizational Behavior