Danielle Cartwright Email & Phone Number

Happy Valley, Or, Us

University Park, Pennsylvania, United States

 Served on an eight-person team, with direct supervision of two full-time case managers, that serve 46,000 students regarding issues of physical and mental health, financial insecurity, academic concerns, and navigation of transitional challenges  Performed all of the job responsibilities of a Case Manager, in addition to my responsibilities regarding Outreach & Operations Implemented standardized practices via the creation of an office specific manual, develop and facilitate onboarding training, streamline usage of software analytics and tools to ensure efficient case management, and responsibility for CARE case creation for all 24 Penn State Campuses Planned and facilitated trainings, presentations, and informational materials for students, staff, and faculty to proactively educate on practices and processes within Student Care & Advocacy  Functioned as a support for students while also empowering them to be independent and autonomous in their decision making  Communicated and collaborate with families/guardians, faculty/staff, and on/off campus resources to create a network of care for students  Served as a member of the Student Affairs Administrator On-Call team responding to high level campus crises or incidents outside of standard business hours

University Park, Pennsylvania, United States

 Function as a first point of contact for students to provide assistance, guidance, and support for a multitude of needs including but not limited to physical and mental health, financial insecurity, academic concerns, and navigation of transitional challenges  Empower and encourage a student’s autonomy through use of various communication approaches such as motivational interviewing, trauma informed practices, and solution-focused techniques  Identify the specific needs of students and utilize collaborative relationships with various on- and off-campus resource offices to assist students in meeting those needs  Use Maxient across several roles to set up cases, document interactions with all involved parties, close cases, run reports, and analyze data  Manage of the Student Care & Advocacy inbox on a rotating basis, including response, referral, and case creation  Serve as a member of the Student Affairs Administrator On-Call team responding to high level campus crises or incidents outside of standard business hours

University Park, Pennsylvania, United States

 Served as students’ first point of contact in highly stressful and sensitive situations to provide accurate information about University processes, programs, and resources in a trauma-informed manner  Managed all documentation for sexual misconduct cases for the University Park campus via the Maxient system  Conducted individual meetings with students to navigate through concerns, provide support, and connect to resources  Facilitated educational conversations with respondents as part of the informal resolution process through the utilization of a customizable toolkit I worked to expand upon  Developed content, such as checklists and process guidance that contributes to process consistency, compliance, and overall functionality of the office

 Coordinated care for students placed in isolation due to COVID-19 including faculty notification, housing assignments, and emotional support  Conducted daily outreach via phone and email, as well as connected students with available resources  Managed detailed case records in accordance with University policy to ensure accurate and effective practices through use of Salesforce and Maxient software

Selinsgrove, Pa

 Supervise and evaluate a student staff consisting of three senior level resident assistants and 20 resident assistants in primarily sophomore and junior areas housing over 500 residents in traditional, suite, and townhouse style living Coordinate Fall 2018 and Spring 2019 Student Staff Selection Processes  Implement a new key processing system, including organization, storage, tracking, replacement, billing, and communication Assist in the creation and implementation of new staff processes in areas of accountability, community development, and on-call protocols  Collaborate with the Assistant Director of Sophomore Programs in the Center for Academic Achievement to enhance and implement targeted programming for sophomore students Serve in an On-Call rotation for a campus of 2100 students, responding to incidents and emergencies  Manage student staff supervision, conduct adjudication, facilities management, and resident concerns in first year residence halls in the absence of Associate Director on maternity leave Adjudicate violations of University policies in role as a University Hearing Officer Function as a University Conduct Board Chair, Board Member, and Case Manager hearing high level violations, including Sexual Misconduct Plan and organize processes in Fall 2018, including safety inspections and break opening/closing procedures

Louisville, Ky

 Managed the daily operations of Bettie Johnson Hall, which houses over 480 residents in apartment-style spaces Supervised and evaluated ten Resident Assistant Leaders in Bettie Johnson Hall Adjudicated more than 200 conduct cases per academic year in role as Conduct Hearing Officer  Communicated maintenance issues and ensured that all concerns were being addressed in a timely manner Responded to and managed campus incidents and emergencies while advising student staff, collaborating with the University Police Department, and supporting transported students at the hospital Collaborated with University Athletics when addressing concerns involving student athletes Fostered the continuing relationship created by the public/private partnership between ULH, Inc. and University of Louisville Campus Housing Oversaw and approved programmatic spending to ensure expenses remained within budget of more than $3000 Facilitated weekly staff meetings and bi-weekly individual supervisory meetings, completed quarterly drug sweeps with the University Police Department, and assessed and documented damages Advised the hall council’s advocacy, programming, and $150 budget management Participated in summer training to instruct 70 staff on protocols, policies, expectations, and job responsibilities

College Arms Apartment Complex

 Managed all administrative and facilities operations of the College Arms Apartment Complex, which housed approximately 100 students in three buildings, as well as front desk operations of Schmidt Hall  Directly supervised three Resident Assistants and eight Desk Assistants, as well as indirectly supervised 15 Resident Assistants  Recorded and tracked expenses through the use of a fund ledger to ensure that purchases remained within a $2000 budget Oversaw monthly health and safety inspections, conducted monthly fire drills, completed bi-weekly payroll, supervised desk operations including tracking logs and keys, scheduled shifts, and managed front desk funds Adjudicated over 100 conduct cases and served on judicial hearing boards

New Student Programs And Orientation

 Assisted with the preparation, facilitation, and assessment of Student Leader Orientation training Created, maintained, and evaluated all New Student Program and Orientation Day(s) assessments and produced a comprehensive summary of the assessment results and findings Served as a member of the New Student Programs/Orientation Team by attending and assisting with the eight Summer Orientation days throughout the month of June  Aided in the logistical preparation for each Summer Orientation day Functioned as a resource by trouble-shooting and answering questions pertaining to the Orientation Process

Schmidt Hall, West Chester University

 Directly supervised six Desk Assistants and co-supervised 15 Resident Assistants with duties and responsibilities pertaining to position within Schmidt Hall, specifically the front desk Oversaw and managed all front desk operations including tracking logs and keys, managing front desk funds, completing payroll, scheduling shifts, and conducting bi-weekly meetings Served as assistant facilities administrator by aiding the Resident Director in facility related tasks and responsibilities  Co-facilitated weekly Resident Assistant staff meetings Aided the Resident Director with duties such as programming and community development Documented programming statistics and demographics through FileMaker program

Raleigh-Durham, North Carolina Area

• Supervised staff of 12 undergraduate students serving as Summer Conference Hosts for the Office of Special Operations• Facilitated weekly staff meetings, organized staff duty schedules, and assigned work daily/weekly tasks to staff members• Responsible for the organization and preparation of spaces and resources for summer orientation and camps/conferences • Functioned in a customer service role during check in/check out of summer orientation and camps/conferences• Served as a Residence Life Coordinator On-Call for two duty rotations • Aided the Director of Residence Life in the organization and planning of the Fall 2015 Move In Day

Master'S Degree, Higher Education Counseling/Student Affairs

Bachelor'S Degree, Biology, General