Danielle Case Email & Phone Number

Chattanooga, Tennessee, United States

Build loads/set appointments in appropriate program (AS400, XPM, TMW, TMS). Enter all necessary information to ensure data integrity.Track and trace for on time pickups and deliveries and update TMW or XPM times/SD comments. Provide discretion in resetting appointments.Set pick-up and delivery appointments with warehouses.Communicate with internal and external groups, especially on high priority loads and customers.Proactively provide tracking updates to customers and warehouses.Prioritize tracking and appointment setting based on time constraints and customer priority.Conduct customer interactions via email and phone contact.Provide directions for each new customer as they are entered in the system.Build and maintain customer relationships and improve customer retention.Acquire and retain knowledge of each customer’s needs.Assist customer with any special needs (trailer type, bracing, pads, etc.).Effectively monitor all loads assigned.Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.Maintain and further develop customer and warehouse relationships through daily communication.Document all special service requirements of customers and warehouses.Manage all unplanned accessorial charge issues related to the customer and related warehouses.Represent our customer when working with contracted carriers.Act as a representative of all contracted carriers.Identify and communicate ways USX can continuously improve in its operations.Assist in the development of new employees.

Contacting numerous drivers daily to coordinate expected pick-up and delivery of units. To motivate drivers to move “hot” loads and safely navigate time constraints to ensure projections stay elevated. Would schedule rental, airfare, hotel, and payroll advances accordingly.Manage load board requests for each driver along with IFTA, BOL, Logs, etc.Coordinate expected arrival times of units with customer