• Provide specialist support for major recruiting initiatives and for senior-level recruiters and team leaders.• Serves as liaison and key point-of-contact for cross-functional stakeholders within and outside the company.• Assists with project scheduling, communications, data gathering and reporting activities.• Onboarding of candidates from a “post offer accept” standpoint. This includes creation of offer letters, relocation facilitation when applicable, and overall correspondence and steps to get them to “day 1.”• Correspond with and support Hiring Managers (Team Leaders) with recruiting related process questions and guidance, as well as provide continual communication and follow-up.• Utilize Workday, our Applicant Tracking System, to open and post jobs as well as help with candidate tracking throughout the steps of the interview to hire process.• Ensures effective cross-functional communication as required to support a seamless, efficient, and welcoming process from the candidate point of view.

• Provide integral operational support to our corporate and group sales teams in all portfolio markets (Austin, Cincinnati, Dallas, Denver, Miami and Nashville).• Manage reservations and special requests for corporate guests.• Act as liaison between sales and guests experience to communicate all specialneeds and requests.• Manage revenue collection and billing for all corporate clients.• Manage reservation and billing for group blocks.• Owned and carried out management of The Guild’s reward point program.

• Effectively communicated with guests on multiple platforms (phone, email, text messaging).• Problem-solved efficiently when a guest came to me with an issue.• Processed reservations as they came through our system and ensured that ourguests received all information they needed for their stay.• Effectively communicated with guests to exceed their expectations with myguidance, knowledge, patience, and issue resolution.• Assisted guests at each step of the customer journey to ensure a streamlined,positive experience resulting in promoters and repeat bookings.

Provide administrative support for the Sales and Catering Department on a daily basis, including client facing interaction, account setup, and contract management.Process and distribute internal and external sales and catering communications such as proposals, detailed event schedules, and banquet event orders. Generate daily and weekly event reports to assist in event management and execution for all departments on the property.Perform general clerical duties including answering telephones, processing detailed messages and event requests, file management, mail and invoice distribution, supply orders, and overseeing various financial needs, such as deposit intake.

Provided skilled customer service both in person and on the phone.• Coordinated with hotel staff to provide a seamless registration process for allincoming guests.• Managed cash and credit card transactions, as well as executed complicatedbilling requests or invoice adjustments.• Serviced client complaints and resolved problems in a high stress environment,and offered empathy in a friendly and efficient manner to ensure the best possible client experience.