Danielle Cochrane Email & Phone Number

Madrid, ES

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands.

Lead the in-house and external Customer Service, Operations & Online Sales Team to ensure best practice compliance.Set up and maintain Customer Care tools, ticketing, KPIs, reporting. Oversee the restructuring of the organisation into a customer-focused establishment.Develop and implement strategies and internal processes to improve customer relationships.

Remote

Ensuring excellence in customer experience through design and shaping of the customer journey. Research and implementation of technological solutions, developing customer service policy, problem-solving and ensuring the highest industry standards are upheld. Usage of e-commerce tools such as HelpScout, Shopify Plus, Just Call.

Madrid, Madrid, Spain

Customer Experience Specialist

E-learning training facilitator focusing on intercultural and language learning. My priority is achieving high levels of engagement through a motivational trainer relationship specializing in Language for Business and Specific Purposes.

Madrid Area, Spain

As International Trainer I must connect with stakeholders at all levels, from clients and distributors, to sales force and shop floor staff in over 80 countries. Although varying from month to month, travel is required 40-50% of the time. Among our clients are some of the biggest retailers in Latin America, Middle East and Asia as well as unique markets.

Badajoz Area, Spain

Overseeing all export accounts with an accumulated turnover of 3million euros.Point of contact for all overseas accounts, I managed all export accounts with an accumulated turnover of 3million euros, dealing with customers from across the globe from initial contact to product delivery and after-sales and continuing service.Through collaboration with the.

Badajoz Area, Spain

English language training and translation projects for businesses.

Badajoz, Spain

Designed and implemented business English courses for local administration and companies.Adult and Young Learner English Language teacher.Wrote numerous training materials for use within the centre.

Level 5 Diploma In Learning & Development, Learning And Development

International Commerce

Bsc Econs, European Union Studies

Activities and Societies: Secretary of the University Trampolining Club 1999-2000Intercalary year at University of Extremadura, Spain and.