Oversee 7 Customer Success Directors and $13M+ over 69 customers. Manage renewals, expansion and ongoing customer engagement across all product lines. Manage special projects and initiatives, most recently implementation of CRM.

Managed a portfolio of $1.5M across 10 customers and all product lines. Achievers Club 2017Achievers Club 2018Customer Success Peer of the Year 2018Achievers Club 2019Customer Success Dream Team 2019Customer Success MVP 2019

Initiated an inhouse HR function and managed all aspects of HR including talent management, recruitment, compensation, benefits, training and onboarding.

-Lead a team of one HR Business Partner and one HR Generalist to provide HR partnership to two divisions of the company while supporting 1300 employees-Built strong relationships with executive and senior leaders to partner and execute HR strategy -Coordinated with corporate HR functions to execute annual processes within the business such as annual risk related goals, merit increases, discretionary bonus, recruiting, payroll, time keeping, benefits, compensation analysis, etc.-Managed two different talent management programs for various business lines which included nine box evaluation, succession planning, development action planning, performance management and executive presentation and reporting-Coached leaders with employee relations issues for the corporate division-Provided responses and reconciliation to the Affirmative Action Plan

-Built strong relationships with executive and senior leaders to partner and execute HR strategy -Coordinated with corporate HR functions to execute annual processes within the business such as annual risk related goals, merit increases, discretionary bonus, recruiting, payroll, time keeping, benefits, compensation analysis, etc.-Managed the contingent workforce project for the enterprise-Managed the talent review process which included nine box evaluation, succession planning, development planing, performance management and executive presentation and reporting-Designed and managed the immigration process, procedure and policy for the corporate division-Administered/managed the Corporate Ethics and Risk Hotline for the enterprise-Coached leaders with employee relations issues for the corporate division-Presented policies and programs to executive leadership in the Enterprise Risk Management Committee -Wrote policies such as relocation assistance, immigration, contingent workforce, club dues and membership and rewards and recognition-Provided responses and reconciliation to the Affirmative Action Plan

-Managed HR specific projects and programs such as the annual talent evaluation or nine box exercise and performance management program -Designed and managed the immigration process and procedure for the corporate division-Administered/managed the Corporate Ethics and Risk Hotline-Coach and leaders with employee relations issues

-Managed projects related to the annual talent/performance management processes-Partnered and consulted with leaders to align business needs and Human Resource related programs-Managed labor relations including investigations, grievance hearings and strategic planning-Analyzed compensation to align with the talent strategy -Managed headcount/talent management tracking and reporting - SAP- Partner with legal regarding complex employee relationships issues

-Assisted in coaching and mentoring six employees in the HR and Training Department-Partnered with Leaders for organizational design including compensation, training and talent analysis-Managed the recruitment and onboarding process-Project management/process design for Human Resource and Training functions such as performance management, annual benefit and census administration, training and compliance initiatives-Counseled on employee relation issues such as investigation, termination and conflict resolution-Organizational reporting such as turnover, new hire tracking, employee movement and engagement-Retirement plan training and administration including audit management -HRIS system management with all ADP systems - PayeXpert, HRB, iPay and eZlabor-Designed and managed the hiring process and procedures-Project design and administration including annual benefit enrollment and performance management-Implemented the Human Resource information, payroll and timekeeping system-Assisted with payroll, time card management, filing and document control