Danielle Cooke Email & Phone Number

Portsmouth, England, United Kingdom

• Run the Project Management Office and support with the coordination and management of the project through effective administration of core project documentation and in the production of regular progress and highlight reports from weekly updates to the risk register. • Deputise for the Project Manager as appropriate and will lead the delivery of distinct work packages and support continuous improvement, through leading reviews, evaluating progress and embedding lessons learned, whilst identifying new opportunities to improve delivery to time, cost and quality.•Managed third-party supplier contracts through entire lifecycle: from initial requirements gathering to post-delivery handover and snag rectification, ensuring adherence to stringent procurement frameworks.• Foster a culture of innovation and collaboration, being a team player who is confident with communicating internally and externally, as well as juggling the opportunities and demands of a world leading heritage organisation.

• Lead in the exploration of Software and Process change for the HR department, to implement institution wide improvements in service. • Collaborate with internal stakeholders and external consultants, keeping everyone on track with budget, schedule and resource plans.• Define and track requirements, benefits, deliverables and risks/ issues.• Support handover to BAU and ensure the improvements to the customer generate lasting holistic change.

• Supporting software users, triaging, problem solving and escalating issues.• Training new users in a variety of software's used by the institution.• Liaising with software suppliers and exploring opportunities for procedural improvements.• Database management, reporting and data integrity work.• Testing and supporting development of new system updates.• Producing Guidance notes and Process maps

• Office based administration and ‘front of house’ event assistance. • Diary co-ordination, meeting arrangements and minute taking.• Planning and organizing varied event types, including large scale events and courses.• Liaising with and supporting external presenters and internal employees as well as Directorate • Updating and creating copy for a content management system• General Administrative tasks such as responding to email and phone queries.• Managing and gathering data to improve service provided and inform strategic planning.

• Worked at the landmark visitor attraction in a customer facing role. • Hosted visitors around the venue and gave information on the local area, both modern and historic. • Assisted with marketing, set up and management of Private, Public and Charity events.• Handling cash and upselling merchandise.• Team working and cross department support.

Ba (Hons), Tv And Film Production

Technical Skills Pre-Production and Planning Production and Team management Post-Production and Project delivery Theoretical Knowledge.

Associate Project Manager Apprenticeship, Project Management, Merit

Project Management qualification designed with employers Awarded by APM - the Chartered body for the project profession Units include.

Hospitality Management And Catering, Certificate Of Higher Education

A course in managing all elements of the Hospitality Industry from Hotels, Restaurants etc... Units include: Business and Employment Law.