Danielle Coon Email & Phone Number

Elizabeth, New Jersey, United States

The Senior Manager, Resettlement leads all aspects of the development, implementation, and completion of all grants, contracts and activities related to the following programs: reception and placement (R&P) services for newly resettled refugees; intensive and supplemental case management (ICM/SCM); housing services; and health and wellness programming.The senior manager ensures continuity of services for all incoming refugees and effective coordination within the resettlement team and across departments/teams, ensuring a client-centered and trauma-informed approach to services.

New York, Ny

Oversaw the operations, staff and interfaces of a dynamic, theory-practice oriented conflict resolution center. Participated in the strategic development and planning of its broad educational and outreach programming and initiatives. Liaised with sister conflict resolution and peacebuilidng centers and programs, College and Department offices and other external stakeholders to represent the mission, programming and initiatives of the center.Assumed role of Acting Director during faculty director's sabbatical year, which coincided with the immediate shift to remote + online learning in March 2020.

New York, Ny

Directed year-round programming connecting US and international youth who experienced familial loss due to terrorism, violent extremism, or war.Supervised all aspects of annual symposium joining 65+ teens from 21 countries over 10-day period where participants engaged in a dialogue of healing and community building, collaborated to promote the dignity of all, and learned conflict negotiation and peace-building skills.Oversaw dissemination of Long-Term Healing Model curriculum to international chaperones representing social justice organizations focused on victims and their families.Conceptualized new programming and collaborated with partners including US Institute of Peace; Tanenbaum Center for Interreligious Understanding; New York Peace Institute; UN Counter-Terrorism Implementation Task Force OfficeAccredited member and presenter at International Association for Social Work with Groups 2015 Symposium held at UNC Chapel HillPanel presenter on "Mobilizing Theory and Practice for Sustainable Peace" at Sustaining Peace conference at Columbia University

Greater New York City Area

Managed four government contracts totaling $742,000 per year; Supervised five staff members, 3 MSW students and 7 interns resettling 200+ refugees and serving 1,000+ asylees per year.Regularly contributed technical narratives and budgets to successful grant proposals, representing $725K in FY13. Implemented inaugural Intensive Case Management program through hiring of social worker focused on medical and mental health.Ensured contractual compliance for refugee and asylee assistance programs, including documentation of service provision, strategic planning, staff training, program implementation, evaluation and new initiatives development.Maintained high-quality services and positive staff morale after elimination of three positions due to reduction in funding. Ensured rapid implementation of IRC NY’s first career development training program for refugees.Frequently represented IRC New York office in area meetings and NY state forums related to refugee issues.

New York, Ny

Supervised case management and employment staff to coordinate housing, orientations, public benefits procurement, education and employment referrals of 300+ newly arrived refugees per year.Ensured contractual compliance for refugee assistance programs, including documentation of service provision, planning and staff training, program implementation and new initiatives development.Implemented placement program for MSW students as case management interns; served as field placement supervisor Collaborated closely with employment, literacy, immigration and youth program staff to ensure high quality, comprehensive services were provided to all refugee clients.Intervened and advocated on behalf of refugees for public benefits, Social Security cards, and other entitlements.Developed and maintained relationships with local landlords and mediated potential issues with refugee clients.Developed the department's annual strategic plan by identifying needs and gaps in service provision.Represented IRC New York office in area meetings and local forums related to refugee issues.

Supervised case management staff to coordinate housing, orientations, public benefits procurement, education and employment referrals for 300+ newly arrived refugees per year.Ensured contractual compliance for refugee assistance programs, including documentation of service provision, planning and staff training, program implementation and new initiatives development.Implemented placement program for MSW students as case management interns; served as ofield placement supervisor Collaborated closely with employment, literacy, immigration and youth program staff to ensure high quality, comprehensive services were provided to all refugee clients.Intervened and advocated on behalf of refugees for public benefits, Social Security cards, and other entitlements.Developed and maintained relationships with local landlords and mediate potential issues with refugee clients.Developed the department's annual strategic plan by identifying needs and gaps in service provision.Represented IRC New York office in area meetings and local forums related to refugee issues.Provided personnel, budget and administrative support including modernizing financial services with implementation of Quickbooks to cut 200+ direct assistance checks per week, prior to hiring of Finance Manager.

Quito, Ecuador

Independently guided small groups of national and international volunteers to construction worksites across Ecuador for 1-2 weeks at a time. Assumed primary responsibility for all medical and logistical emergencies, budgets and reconciliation of expense accounts, itineraries, safety and cultural orientations, translations, and cultural activities.Served as interim Global Village coordinator during staff transition and conducted preliminary candidate interviews in English and Spanish.Created new alliances with local schools and organizations to ensure sustainability and stable funding. Translated official documents and presentations into both English and Spanish.

New York, Ny

Managed two separate publicly funded apartment buildings containing 290 apartments for low-income senior citizens. Served as agency point person for $6M tenant-in-place renovation of 176-unit building.Handled all temporary tenant relocations, coordinating with two contractors, architect and structural engineers. Secured $48,000+ in monthly government subsidies of 180 Section 8 housing vouchers over a 9-month period to ensure tenants remained housed.Oversaw the processing of contractor and consultant payments with public funding source in the absence of the Associate Executive Director. Acted as Interim Director of Property Management, involving the management of a 280-room Single Room Occupancy building, while supervising and training replacement Property Manager/Tenant Coordinator.Coordinated apartment turnover with a 7-person maintenance staff and supervised 5-person security staff.Acted as liaison with city, state and federal housing agencies to advocate on behalf of tenants.Performed yearly assessments of tenant finances according to strict governmental guidelines. Represented agency in landlord-tenant legal proceedings.Evaluated prospective tenants through financial interviews, home visits, and consultations with social work staff.Collaborated closely with social work staff to resolve tenant issues related to aging, mental health, financial instability and other issues.

Ms In Negotiation And Conflict Resolution

International Studies, Communication