Danielle Cooper Email & Phone Number

Birmingham, England, United Kingdom

- Diary Management of The Chief People Officer and other Directors- Managing emails and categorising in matter of importance, including responding on behalf of the Directors- Composing and sending emails on behalf of the Directors with minimal assistanceAssist with client relationships by responding to emails and taking telephone calls as required- General administration tasks- Gather information from Business Partners ready to report back and take next steps/actions- Reminding the Directors and actioning any important tasks within the required deadlines- Compiling and preparing reports, presentations and correspondence- General ordering of supply's e.g Stationary, PPE- Inputting the Directors expenses/annual leave on the system and approving anyincoming requests from the team- Setting up operational site visits for the Directors and ensuring all PPE/COVID safetyrequirements are all in place- Organising events and conferences- Raising purchase orders- Booking any meeting rooms/desks/car parking/visitor bookings as required- Hotel/travel bookings made for Directors including worldwide travel- Setting up Inductions/itinerary's for new starters within the team and ensuring they have all of the appropriate IT equipment organised- I pull monthly data for the Director to take to monthly Executive meetings- - I action any DSE requirements within the team- I do some personal admin/requests carried out for Directors i.e. Arranging flowers/gifts for Birthdays within the team- Organising team meetings and setting up the agenda/pre read/pre work required with the team- Covering for other Personal Assistants while on annual leave/sickness to look afterthere managers- Organising Team social events i.e Christmas Party- General printing as required- I take detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.- I cover for the CEO's PA when she takes annual leave and do any extra duties required for him

Warwickshire, England, United Kingdom

Warwickshire, England, United Kingdom

- Liaising with customers who required quotes for screeding services and booking injobs- Sourced materials from different company's and shopped around to get the bestprice possible- Planning and booking the workforce as required to jobs across the UK- Travel/Accommodation booked for workforce as required- Ensuring all materials were ordered to site ready for the job to be completed- Organising pre checks on sites to ensure all measurements/materials/tools neededetc were correct to minimise any problems that could occur prior to the job starting- General admin duties- Taking payments & following up on late payments with customers- Ensuring all invoices were paid in a timely manner to suppliers- Updating the manager weekly on all jobs done/booked in etc.

Coventry, England, United Kingdom

- I had a team of 9 members of staff ensuring that all regulatory standards were met- Preparing, delivering and achieving branch audit targets- 92% Audit average in 2015- Monitor regulation changes and Design and deliver training- Ensuring staff rotas are were up to date and there was enough cover required especially when members of staff were on annual leave/off sick- Maintaining and increasing the branch balance scorecard- Ensuring the Branch audit controls, administration and presentation were updated daily and any errors/discrepancies were dealt with immediately- I was Responsible for all of the cash handling, distribution and cashiers tills.- I managed the branch in the absence of the branch manager- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.- Worked with managers to achieve compliance with organisational policies, providing clarifying information and recommending necessary changes.

Halesowen, England, United Kingdom

- Serving the general public involving carrying out cash, cheque, transfers, and all other cashier transactions.- Opening savings accounts for customers and ensuring all paperwork was completed within timescales and was 100% correct including checking ID- Ensuring personal targets were met i.e. booking appointments for the personal bankers.- I ensured I gave great customer service at all times - face to face, on the telephone or via letters/emails.- Ensuring all cash management including balancing of my personal till was carried out at all times and always balanced at the end of the working day.- I became a level 400 whilst being a Customer Service Advisor which included helping out the Control Manager with their day to day admin and having control of the vault and its cash management.

Hagley, England, United Kingdom

- I started off as a receptionist which included answering the telephone, booking appointments, administering prescriptions, cash handling and ensuring everywhere was kept clean and tidy.- I carried out weekly stock checks and processed stock ordering- I also was in charge of opening up or closing the surgery on a daily basis- I then started working in the back of the surgery helping out the nurses and vets providing support in appointments, this could include anything from holding an animal to comforting the owners- Talking to clients ensuring they were kept at ease in all situations ensuring the care and welfare of the animals was the main priority by working closely with the vets- General duties including exercising the animals, feeding, cleaning and administering there medication- Getting involved in puppy parties on a weekly basis where I presented to a group of puppy owners about how to care and train them as a vital part of their wellbeing.

Merry Hill, England, United Kingdom

- Serving customers ensuring I gave great customer service both on the shop floor and on the tills- Cash handling- Stock taking- Keeping the store clean and tidy- I was a key holder which gave me the authority to process refunds to customers.- Processed merchandise returns and exchanges, re-tagging and ticketing goods ready for resale.- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Merry Hill, England, United Kingdom

- Serving customers and ensuring I gave great customer service both on the shopfloor and on the tills- Being involved in parties that were set up for the children throughout the year- Cash handling- Stock taking- Organising and helping out with stock deliveries- Cleaning of the shop floor- Processed merchandise returns and exchanges, re-tagging and ticketing goodsready for resale.- Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Cipd Level 1

Awards Foundation CIPD Level 1: HR

A Levels

ENGLISH LITERATURE - C ART - D ICT - C

Gcse

A - R.E A - I.C.T B - History B - Geography B - Graphic Design B - English Language C - Maths C - English Lit C - French C - Science.