Danielle Copeland

Danielle Copeland Email and Phone Number

Service Escalation Account Manager, Motivational Speaker, and Author @ UnitedHealth Group
united states
Danielle Copeland's Location
St Louis, Missouri, United States, United States
About Danielle Copeland

A Mizzou alumnus with 10 plus years in customer service. I am drawn to people and assisting them to the best of my ability. I am currently making moves in the Healthcare field. This field has been exciting to work in and I look forward to growing and expanding my knowledge.As founder of LIT Strategy, I hope to motivate as many as I can promoting positivity one smile at a time. Motivational speaking which I found as my purpose has helped me to be a better human. Anyone I come in contact with, I hope to share my positive energy and uplifting spirit to make the world a better place and an easier life to live.

Danielle Copeland's Current Company Details
UnitedHealth Group

Unitedhealth Group

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Service Escalation Account Manager, Motivational Speaker, and Author
united states
Employees:
108749
Danielle Copeland Work Experience Details
  • Unitedhealth Group
    Service Escalation Account Manager
    Unitedhealth Group Mar 2024 - Present
    St Louis, Missouri, United States
    Assisting Tier 1 advocates as a SME and taking supervisory calls when requested to assist members.
  • Unitedhealth Group
    Customer Care Navigator
    Unitedhealth Group Feb 2020 - Mar 2024
    St Louis, Missouri, United States
    Assisting members who have a special dual plan with dedicated one on one service. I'm trained to service Texas, Arizona, Oregon, Florida. M&R DSNP Navigator as of January 2022- November 2022 Medicare Advantage plans.Currently serving Florida DSNP members thru Community and State.
  • Lit Strategy
    Motivational Speaker
    Lit Strategy May 2018 - Present
    Greater St. Louis Area
    LIT Strategy is a brand I created based off my personality and character. Those who know me will tell you I'm always happy and definitely always smiling. I went on a journey as I turned 30 to find my happy and live the best life I possibly could. Over time it was like God was sending me signs and signals left and right. I would wake up out of my sleep with ideas. I participated in a quiz which birthed the name and I sat on it still. I just didn't know what to do. So I made a plan after watching and listening to various amounts of people on YouTube, Instagram and Facebook. I said I would set out to spread the happiness I feel and share my smile with anyone who needed it. My whole life I've been told that I give off good energy and how my smile lights up a room. I like making people feel good so it was something easy to do. In a world where people are used to being fake and just now realizing being yourself is the best way to go. It made so much sense to me. Ultimately I want to book speaking opportunities to tell stories about my life and things I've been through and still going through in hopes to motivate others to get their happy back. I hope people will see me, hear my story and fall in love with LIT Strategy the brand to help bring joy to people all over the world. So as an aspiring motivational speaker, empowerment coach, smile enthusiast and/or LIT Strategist, I"m ready!thelitstrategy@gmail.com@litstrategy on IG and Facebook
  • Warson Optics
    Front Desk Supervisor
    Warson Optics Oct 2019 - Dec 2019
    Medical billing Checking patients in/outTaking payments Scheduling appointments Acquire referrals as needed Verify insurance benefits
  • Galanis Cataract And Laser Eye Center
    Billing Coordinator
    Galanis Cataract And Laser Eye Center May 2017 - Sep 2019
    Greater St. Louis Area
    Answering all questions from patients about their billsPosting charges to patient accountsTaking payments over the phone on patient accountsTaking payments for specialty lenses and eye drops for surgery and posting appropriately to the accountPosting insurance payments made by credit card and/or cash to patient accountsVerifying insurance benefitsPosting patient payments to accounts made by checkAssisting the front desk as neededScheduling appointments by doctorReconciling patient A/RSurgery precertificationsEntering patient demographic information
  • Clarkson Eyecare
    Billing Specialist
    Clarkson Eyecare Dec 2015 - May 2017
    Chesterfield, Missouri
    As a claims auditor, I file and follow up on all claims for your vision services received by any one of our 60+ locations in St Louis and Illinois and now all over the United States including North Carolina, Ohio, Alabama, Florida and still growing.
  • Financial Asset Management Systems
    Collections Specialist
    Financial Asset Management Systems Oct 2014 - Dec 2015
    Helping people get out of default on student loans with the lowest payment possible while making the process as simple to complete as possible.
  • Residence Inn Westport Plaza
    Front Office Supervisor
    Residence Inn Westport Plaza Mar 2014 - Oct 2014
    1881 Craigshire Rd Maryland Heights, Mo
    Providing Service so memorable our guests will tell stories about it
  • Taco Bell
    General Manager
    Taco Bell Nov 2012 - Jan 2014
    Saint Peters, Missouri
    Make schedulesHire/Train the best crew members and shift leadersComplete truck order twice a weekCount inventory every weekCoach to the standardManage labor, food costs (Icos), sales, and customer satisfactionAttend weekly General Manager meetingsConduct weekly meetings with managers at my store
  • Taco Bell
    Assistant General Manager
    Taco Bell Aug 2011 - Oct 2012
    St. Charles, Missouri
    Manage labor, food costs (Icos), sales, and customer satisfactionCoach to standardHire/Train the best crew members
  • Harrah'S St Louis
    Pbx Operator
    Harrah'S St Louis Jan 2011 - Jul 2011
    Harrah'S Casino St Louis
    Answering incoming calls for the property and mainly for the hotel at Harrahs St. Louis.
  • Doubletree Westport
    Front Desk Agent
    Doubletree Westport Jun 2009 - Jul 2010
    Checking guests in/out and giving complete customer service
  • Hampton Inn & Suites
    Night Auditor
    Hampton Inn & Suites Nov 2008 - May 2009
    Columbia, Missouri
    Balancing the transactions for the day and making sure all the paperwork is complete. Checking guests out/in and preparing breakfast bags for guests. Stocking and selling items out the sundry and making coffee.

Danielle Copeland Education Details

Frequently Asked Questions about Danielle Copeland

What company does Danielle Copeland work for?

Danielle Copeland works for Unitedhealth Group

What is Danielle Copeland's role at the current company?

Danielle Copeland's current role is Service Escalation Account Manager, Motivational Speaker, and Author.

What schools did Danielle Copeland attend?

Danielle Copeland attended University Of Missouri-Columbia, Mccluer Senior High.

Who are Danielle Copeland's colleagues?

Danielle Copeland's colleagues are James Knapp, Anantha Krishna N., David Kaplan, James Dehaven, Ekta Gupta, Carrie Jeffries, Dnp, Mph, Anp-Bc, Nea-Bc, Fache, Aacrn, Stuart Reid.

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