Danielle Cornell Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

My responsibilities include…

Fiscal OperationsR2T4Managing a team of up to thirteen people, Working closely with other managers within the financial aid department as well as in external departments, Assisting in process improvements, Training employees in job responsibilities, Holding trainings for outside departments, Designing and implementing performance metrics and standards, Counseling and disciplining employees, Evaluating process and procedure effectiveness, Creating process maps and writing procedures, Implementing process changes when needed, Evaluating department standards to match and effectively service company growth and change, Holding weekly one on ones with employees, Coaching employees through career paths and individual goals, Ensured employee production and accuracy met or exceeded department standards, Interviewing and making hiring decisions, Encouraged teaming among team members and management team.

Managing the following campus based aid programs; Pell grant, Perkins loan, TEACH grant, SMART grant, ACG grant, SEOG grant and Federal Work Study Programs. Reconciling each type of campus based aid, Managing and processing student emails, applications and requests, determining student eligibility. Assisting as needed with certifications and verifications, Working with management on process improvements and changes, Working with finance counselors in assisting students, Reconciled a portfolio of over 25 M, Working to insure compliance in all areas of campus based aid

Managing a team of up to eight people, Reviewing process and procedures, Updating and changing procedures to be more effective and better serve customers, Attend meetings and contribute ideas with various departments, Coordinating and presenting trainings to employees and outside departments, Reporting and analyzing performance metrics, Counseling and disciplining employees, Creating and carrying out team building activities, Holding team meetings

Handled all student questions regarding billing and account statements, Handling many upset customers, Explaining policies, processes and procedures to customers, Handling over 100 customer calls daily, Responding to emails inter department ticket requests, Top performer in team rankings

Experienced using Adobe Photoshop, Generating business, Designing ad’s and flyers, Posting advertisements, Scheduling appointments, Customer appreciation, Carrying out customer satisfaction programs, Tracking business growth and progress, Editing photos, Customer relations, Posing and working with clients as they get their pictures taken

Experienced using Quick Books Pro, Data Entry, Filing, Child care, House cleaning, Answering business phones, Scheduling appointments, Dispatching to technicians their scheduled appointments, Handling and improving customer relations, Handling customer questions, comments and concerns, Carrying out customer appreciation programs

Master Of Science, Leadership

Associate Of Arts (A.A.)