Danielle Crump Email & Phone Number

Coppell, Texas, United States

• Coordinate and manage routes and drivers for end-to-end freight movement, ensuring timely delivery from manufacturing plants to distribution and customer sites.
• Perform cost analysis, invoice generation, and customer dispute resolution to optimize revenue streams and streamline operations.
• Collaborate with suppliers to guarantee on-time delivery, manage driver schedules and routes, and resolve logistical challenges.
• Monitor business performance and collaborate with Distribution Center Ops team to meet customer pickup and delivery requirements.
• Utilize Transportation Management systems to monitor key performance indicators and conduct root cause analysis for process optimization.

• Provided continuous end user support in a 24/7 global operations center.
• Troubleshot common issues related to Windows XP and Windows 7, including password resets.
• Attained proficiency as a subject matter expert (SME) with help desk ticketing tools.
• Utilized Remedy, ServiceNow, Heat, and CA for ticketing and issue resolution.

• Conducted complete and compliant Disaster Home Inspections under FEMA's guidelines.
• Verified ownership and occupancy of dwellings and scheduled appointments.
• Maintained complete confidentiality of all records and findings.
• Assisted and assessed homeowner applications for housing repair during major disasters.

Dallas/Fort Worth Area

• Oversaw coordination of AT&T truck routing and scheduling for operational performance.
• Provided extensive support to multiple distribution centers regarding dock scheduling.
• Analyzed key data and made informed recommendations for transportation optimization.
• Initiated process improvements to increase efficiency, reduce costs, and maximize revenue.
• Created and provided detailed analysis of freight reports to facilitate productivity increase initiatives.

South Bend, Indiana Area

• Coordinated and managed AT&T truck routing and scheduling, created and analyzed a high volume of freight reports, and ensured proper maintenance of route guides for specific regions, maintaining compliance with all.
• Provided expert analysis of multiple transportation initiatives and made key recommendations for improvements to increase efficiency and productivity.

United States

• Penske Logistics – Jr. Transportation Analyst/Material Coordinator01/2003 - 08/2011
• Managed and directed planning and coordination of carrier routes for Whirlpool Inbound Plants, and performed critical data extraction and analysis from logistics systems to optimize efficiency.
• Reduced company costs through analysis of freight reports and identification of improvement opportunities.
• Managed successfully, distribution of route guides to field team members, to ensure proper coordination.
• Provided key assistance to LLP Manager training programs regarding a wide variety of systems programs throughout the Ohio region.

B.S., Telecommunications Management

Associates Of Arts, General Studies