Danielle Crump Email & Phone Number

Coppell, Texas, United States

• Coordinate and manage routes and drivers for end-to-end freight movement, ensuring timely delivery from manufacturing plants to distribution and customer sites.• Perform cost analysis, invoice generation, and customer dispute resolution to optimize revenue streams and streamline operations.• Collaborate with suppliers to guarantee on-time delivery, manage driver schedules and routes, and resolve logistical challenges.• Monitor business performance and collaborate with Distribution Center Ops team to meet customer pickup and delivery requirements.• Utilize Transportation Management systems to monitor key performance indicators and conduct root cause analysis for process optimization.

• Provided continuous end user support in a 24/7 global operations center.• Troubleshot common issues related to Windows XP and Windows 7, including password resets.• Attained proficiency as a subject matter expert (SME) with help desk ticketing tools.• Utilized Remedy, ServiceNow, Heat, and CA for ticketing and issue resolution.

• Conducted complete and compliant Disaster Home Inspections under FEMA's guidelines.• Verified ownership and occupancy of dwellings and scheduled appointments.• Maintained complete confidentiality of all records and findings.• Assisted and assessed homeowner applications for housing repair during major disasters.

Dallas/Fort Worth Area

• Oversaw coordination of AT&T truck routing and scheduling for operational performance.• Provided extensive support to multiple distribution centers regarding dock scheduling.• Analyzed key data and made informed recommendations for transportation optimization.• Initiated process improvements to increase efficiency, reduce costs, and maximize revenue.• Created and provided detailed analysis of freight reports to facilitate productivity increase initiatives.

South Bend, Indiana Area

Coordinated and managed AT&T truck routing and scheduling, created and analyzed a high volume of freight reports, and ensured proper maintenance of route guides for specific regions, maintaining compliance with all legal and company rules and regulations.Key Accomplishment:• Provided expert analysis of multiple transportation initiatives and made key recommendations for improvements to increase efficiency and productivity.

United States

Penske Logistics – Jr. Transportation Analyst/Material Coordinator01/2003 - 08/2011• Managed and directed planning and coordination of carrier routes for Whirlpool Inbound Plants, and performed critical data extraction and analysis from logistics systems to optimize efficiency.• Reduced company costs through analysis of freight reports and identification of improvement opportunities.• Managed successfully, distribution of route guides to field team members, to ensure proper coordination.• Provided key assistance to LLP Manager training programs regarding a wide variety of systems programs throughout the Ohio region.

B.S., Telecommunications Management

Associates Of Arts, General Studies