-Identify primary, secondary, and tertiary funding sources for all clients receiving Applied Behavior Analysis services. -Coordinate benefits for clients based upon their available funding sources. -Monitor all private insurance authorizations with a variety of funders to ensure clients experience no gaps in services.-Understanding of the differences in ABA insurance codes between private insurance companies and assist clinical staff in authorization requests. -Manage all Division of Developmental Disabilities (DDD) authorizations for 300+ clients. -Responsible for company’s state billing and recoupment of denied claims. -In-depth knowledge and understanding of Arizona’s Early Intervention (Intensive Behavioral Therapy), Habilitation, and Respite services. -Thorough comprehension of the contractual obligations held by Home and Community Based Service providers/agencies.-Consistent maintenance of client satisfaction through resolution of authorization-related issues and concerns. -Provide assistance to other departments including, Human Resources, Payroll, and Clinical Services.

-Responsible for greeting and directing all office visitors and incoming calls. -Worked closely with Human Resources recruitment team to onboard new habilitation and respite caregivers. Main contact for all entry-level positions. -Responsible for reviewing potential employee applications/resumes and for initiating the new hire process. -Compiled all necessary documents/certifications in accordance with DDD direct service provider requirements. -Conducted employee background checks (SAM/LEIE and Central Registry).-Understanding of interviewing techniques and regulations surrounding new hire practices. -Provided administrative support to Client Services, and Clinical Services departments. -Led several special projects including the development of a comprehensive client/provider Match List to pinpoint areas of need across the state, and to match direct service providers with new clients efficiently.

-Managed team of sales representatives and provided training to newly hired employees. -Maintained operational efficiency in my home store location, and responsible for increasing overall sales. -Consistently achieved top-seller recognition for high number of contract and no-contract cell phone sales.-Held a thorough knowledge of all cellular devices and current promotions offered by Target. -Utilized a follow-up system after all sales to ensure all customers were satisfied with their purchases.