Danielle Da Silva Email & Phone Number

Newmarket

Reported to National Account Manager. Responsible for Amazon and Independent accounts.· Forecasting for promotions, seasonal and replenishment orders· Sending purchase requests for inventory· Planning and tracking inventory levels and arrival dates· Informing customers of all shortages, cancellations, price changes, retail changes and requesting extensions when necessary· Creating presentations with direction from National Account Manager for account· Ensuring all deadlines are met and responding to all emails in a timely fashion· Completing item listing forms for accounts· Sending out samples to customers and confirming receipt· Follow up on all emails sent to customers from myself or sales manager if no response within 24 hours.· Attend all internal meeting, external meetings and write minutes · Ensure customer purchase orders are processed according to account dates and specifications

Newmarket

Reported to two Account Managers and VP of Sales. Responsible for a major account, Bombardier, and small independent companies.• Process and update purchase orders· Scan purchase orders into our system and send back to customers as confirmation of receipt· Take minutes for daily office meetings. Distribute the minutes weekly· Create RFQ;s, Quotes and Estimates for customers· Constant email and phone contact with buyers· Responsible for maintaining inventory levels for 1500 parts for Bombardier· Request raw materials to manufacture products when inventory reaches minimum quantities· Inform customers of price differences, request extensions when necessary and accept early delivery requests· Update Bombardier’s SAP portal with delivery information of their purchase orders· Able to read mechanical drawings· Organize files, production orders and delivery slips· Provide waybill information to customers when requested· Coordinate FedEx pick up for delivery to customer

Etobicoke

1 year Maternity Contract PositionReported to two National Account Managers and VP of Sales. Responsible for major accounts Winners, Toys R Us, Loblaws, Metro and Sobeys.· Forecasting for promotions, seasonal and replenishment orders· Sending purchase requests for inventory· Planning and tracking inventory levels and arrival dates· Informing customers of all shortages, cancellations, price changes, retail changes and requesting extensions when necessary· Creating presentations with direction from National Account Manager for accounts· Ensuring all deadlines are met and responding to all emails in a timely fashion· Completing item listing forms for accounts· Sending out samples to customers and confirming receipt· Follow up on all emails sent to customers from myself or sales manager if no response within 24 hours.· Attend all internal meeting, external meetings and write minutes · Ensure customer purchase orders are processed according to account dates and specifications· Prepare spreadsheets for National Account Managers detailing, product info, product pricing, suggested retail and margin

Bradford

Reported to two managers and head of Human Resources. · Writing letters and memos for two managers under deadlines· Organized and filed orders· Responsible for keying in orders· Answering a seven line switchboard, signing for Purolator and FedEx

Etobicoke

Reported to Customer Service Manager.· Cake decorating teachers main contacts for putting together orders· Customer Service contact for Bulk Barn· Maintained a professional attitude towards customer complaints and dealt with the situation in a calm assertive manner· Responsible for keying in orders, answering customer phone calls on switchboard and signing for packages from FedEx and Purolator· Main contact for organizing Wilton Cake Decorating presentation kits for teachers

Business Administration And Management, General

High School