Danielle David Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

As a result of Brookfield outsourcing IT globally, I was selected to fly to Costa Rica and help provide support. This will be occurring from the end of February 2014 for approximate one week. • First point of contact for all internal calls, emails and online support• Experience in BMC Remedy and testing of the rollout of BMC Remedy 7.6o Run reports.o Collect data and statistics using search queries• Manage user accounts through Active Directoryo Setup users with the correct login scripts and security groupso Password resets/unlock accountso Setup user’s personal share driveso Setup user’s email using Microsoft Exchange 2007 • Provide network supporto Network troubleshooting, escalation to relevant groups or external clientso Telstra air card support and troubleshooting• Procure corporate software and hardware requirements for the busineso Procure correct hardware for various divisionso Procure correct software for various divisions• Provide a high level of customer service and build a relationship with customerso Meet users requirements with service level agreement timeframe. • Mobile phone supporto Apple Iphone configuration for emailso Apple Iphone support and troubleshootingo Standard Nokia support and troubleshooting• Installation of software (SCCM) o Run Queries and report on SCCMo Install and configure all licensed software manually• Provide Xenapp Citrix Supporto Provide support and troubleshooting for all Citrix environments• Application Supporto On boarding and off boarding of users accounts as well as Basic Function Troubleshooting for ANZ, Oracle, MRI, Cheops, Cougar, Clarity• Second in Charge dutieso Assigning out the day before tickets to the appropriate teamo Updating the roostero Sitting in interviews for new server desk roles• Projects o Notified by phone all VIP customers of new roll outso Assist in the Transition, providing how to documents as well as filling in any missing data