I play a hands-on part in coordinating and managing various aspects of the orthodontic practice across two locations. My role entails:Administrative Leadership: I provide guidance and leadership to the administrative teams at both sites. It's my responsibility to ensure the team functions seamlessly, overseeing tasks such as appointment scheduling, managing receptionists, and maintaining patient records.Staff Supervision: My role involves recruiting, training, and evaluating the performance of our staff at both sites. It's crucial to have a well-trained and motivated team to provide top-quality orthodontic care.Patient Relations: We always aim for high patient satisfaction. When patients have concerns or feedback, I'm there to address them and ensure that both sites consistently deliver a positive patient experience.Regulatory Compliance: Staying current with industry regulations, licensing requirements, and ethical standards is a core responsibility. I make sure that both sites adhere to all necessary legal and ethical standards. I have successfully navigated 2 CQC inspections simultaneously.Marketing and Promotion: Collaborating with our marketing teams, I help develop and execute strategies to promote both orthodontic centers and attract new patients.Streamlining Processes: Identifying opportunities for process improvement and efficiency at both locations is key. This not only optimises productivity but also helps reduce costs.Communication: Effective communication is essential for coordinating between the two sites, sharing best practices, and ensuring consistency in patient care and administrative processes.Crisis Management: In the event of unexpected issues, such as emergencies or disruptions, I take the lead in managing the response and minimising disruptions to patient care.In essence, my role as a dual-site dental practice manager is all about ensuring the coordinated and efficient operation of our two dental facilities.

Skills Communication • Demonstrated throughout 15 years of delivering 5-star customer service• Able to hold full staff meetings as well as continued appraisals with staff creating strong and professional relationships• Evidenced through complaints manager roles dealing with customer queries and complaints in both one-to-one situations and over the telephone. • Confidently dealing with recruitment and interview process for new staff Organisation and Planning• Evidenced through experience providing efficient staff Rotas for all staff during my time as a practice manager for two dental practices• Managing teaching of apprentices both in practice and in an educational role• Monthly accumulation of staff hours and holiday/SSP pay using Bodet • Experienced in dealing with invoicing/ statements and transferring to spreadsheets •. Running Invisalign open days and coordinating the outcomes of themLeadership• Being the manager of 15 -20 staff practices and continuing to develop staff with routine appraisals and training• A confident and professional approach when dealing with capability training, policies and procedures• Working as a team to complete tasks efficiently and safelyNumeracy • Experience in working with budgets and use of Excel spreadsheets • Used to dealing with monthly accounts and invoices• Capable of working to financial budgets and liaising with dental reps to secure the best available deals for the practiceIT Skills • Competent at using Microsoft office programmes.• 5 year’s experience with SOE, 9 year’s experience with R4, 4 year’s experience with SFD• Fully competent with use of I-comply since 2015 • Accessing the Internet to search relevant information• Use of both Mac and Microsoft daily applying use of that within the practice• Running monthly reports within dental software to ensure all KPI’s and targets are being met

Skills Communication • Demonstrated throughout 14 years of delivering 5-star customer service• Able to hold full staff meetings as well as continued appraisals with staff creating strong and professional relationships• Evidenced through complaints manager roles dealing with customer queries and complaints in both one-to-one situations and over the telephone. • Confidently dealing with recruitment and interview process for new staff Organisation and Planning• Evidenced through experience providing efficient staff Rotas for all staff during my time as a practice manager for two dental practices• Managing teaching of apprentices both in practice and in an educational role• Monthly accumulation of staff hours and holiday/SSP pay • Experienced in dealing with invoicing/ statements and transferring to spreadsheets Leadership• Being the manager of 15 -20 staff over two practices and continuing to develop staff with routine appraisals and training• A confident and professional approach when dealing with capability training, policies and procedures• Working as a team to complete tasks efficiently and safelyNumeracy • Experience in working with budgets and use of Excel spreadsheets • Used to dealing with monthly accounts and invoices• Capable of working to financial budgets and liaising with dental reps to secure the best available deals for the practiceIT Skills • Competent at using Microsoft office programmes.• 4 year’s experience with SOE, 9 year’s experience with R4, 4 year’s experience with SFD• Fully competent with use of I-comply since 2015 and • Accessing the Internet to search relevant information• Use of both Mac and Microsoft daily applying use of that within the practice• Running monthly reports within dental software to ensure all KPI’s and targets are being met

I took 2 years out of work to persue my love of teaching and scuba-diving, I went to Koh Tao to take my IDC and gain experience teaching.

I began my training as a Dental nurse at this practice and remained until I went travelling in 2014, I gained a lot of experience in my role here and developed good relationships with staff and patients