- Entered referrals, maintained accuracy of evolving data and communicated with various levels of staff regarding case coverage and assignment - Pivotal to ensuring 100% accurate transcribing records between state and business owned systems- Answered and directed calls professionally to appropriate staff using phone etiquette and customer service skills- Abided by HIPPA guidelines to maintain client confidentiality

- Provided direct patient care: assessed patient conditions, administered medications and monitored vital signs to as many as 7 patients per shift- Efficiently communicated with various specialties in order to provide the utmost care- Maintained accurate record keeping of all duties performed

- Supported and processed payroll in a timely manner for 300 employees- Reviewed and processed billing of counties serviced- Performed general office support functions and assisted area personnel as necessary- Trained new hires and current staff on appropriate procedures of payroll and billing

- Entered, assigned and transferred referrals received from Department of Child Services/ Probation- Organized and coordinated schedules of workers to ensure that clients are seen while workers were on vacation, called in or waiting for case assignment- Communicated client and social workers scheduling needs with supervisors

- Reported directly to owners- Made phone calls and face to face home visits with clients, foster parents and Department of Child Services/ Probation to ensure services were at the highest quality and provided in a timely manner- Assisted with training and retraining new and current clinical staff- Conducted exit training interviews to identify areas where more improvement is needed- Reviewed documentation to identify quality inconsistencies and to ensure that contract requirements were met

- Reported to Supervisors, Department of Child Services and Probation Officers- Provided thorough documentation including treatment plans, progress notes and monthly reports- Provided counseling services including evaluation of problems and assessment of needs- Assisted clients with resourcing, parenting training, anger management and other psycho-educational services- Observed family interactions and monitored the welfare of children- Scheduled and supervised visitations- Mentored adolescents regarding school, family, discipline and independent living skills