• Modernized legacy infrastructure and processes creating a highly available, hybrid cloud environment achieving all uptime objectives while reducing budgetary spending by 20%.• Directed and technically managed infrastructure systems team, achieving all objectives both on time and under budget.

• Acted as lead technical resource and engineer for Azure and Office 365 cloud services for a security focused managed service provider.• Resolved technical issues primarily focused around Microsoft cloud and infrastructure technologies as the highest service desk escalation resource.• Created standardized Azure cloud solutions to provide to clients to ensure CMMC 2.0 compliances and adherence to overall best practices.• Reduced service desk response time 300% so all client requests were addressed within their SLAs through process improvements and utilization of ConnectWise help desk solutions.

• Acted as lead technical resource and engineer for Azure and Office 365 cloud services for a regional managed service provider.• Designed and created numerous Azure cloud solutions for mid-sized organizations with either limited or no cloud-based compute, significantly increasing the cost efficiency and resiliency of previously on-premise systems.• Migrated on-premise Exchange and Identity environments to Office 365 / Azure based e-mail solutions, reducing costs by up to 30% and dramatically reducing disaster recovery RTO.• Created large scale disaster recovery solutions to reduce downtime, increase resiliency, and achieve business objectives utilizing Microsoft Azure and various backup technologies (Commvault, Veeam, etc.).

• Managed all regional data centers for the largest college in Louisiana, as well as acted as lead engineer for all server, storage, and infrastructure applications in the environment.• Converted the region’s legacy physical server environment (Windows, RHEL, Mac OS) to a hybrid virtual (Hyper-V, VMware) and cloud infrastructure (Azure), increasing uptime to 99.99% and reducing both capital and operational expenditures by 35%.• Standardized and automated desktop and application deployment utilizing SCCM, GPO, InTune, and improved client support standard operating procedures to reduce ticket completion time by 45% and effective ticket creation by 65%.• Created an industry standard disaster recovery plan utilizing DPM, Commvault, NetApp SnapVault/Mirror, Hyper-V, and Microsoft Azure Site Recovery, which eliminated data loss and reduced RTOs significantly to align with ideal business objectives.• Acted as lead project manager on numerous initiatives of various sizes and scopes, coordinating both intradepartmentally and interdepartmentally with staff, management of all levels, and leadership committees, leading to an on time and on budget success rate of over 96%.

• Supported 650 Windows servers in a virtualized, highly available VMware and SAN-based environment used by over 25,000 users. Technical responsibilities included Active Directory and Exchange 2007/2010 covering multiple sites and domains as well as iSCSI and Fibre SANs in multiple data centers.• Optimized and supported company backups and disaster recovery using Data Protection Manager, Veeam, VSS, and scripts.• Created a highly available, abstracted content delivery system for IIS based web content delivery and internal servers and applications utilizing Microsoft DFS including fully featured custom monitoring.

• Worked for an IT services company acting as lead engineer for a global financial services company including management of all IT resources in all worldwide offices. Supported all elements Active Directory, Windows 2008, Exchange 2003/2010, iSCSI SANs, VMware, and all network resources. Managed a worldwide IT team including all project planning and technical supervision.• Planned and executed a full upgrade from a physical, non-redundant environment with 90% uptime to a fully virtualized, highly available multi-site Windows 2008 environment with an uptime of more than 99.99%.• Migrated organization from Windows 2003 to Windows 2008, from Exchange 2003 to Exchange 2010, and from a physical environment to a VMware virtualized environment utilizing shared storage solutions.• Achieved excellent customer satisfaction leading to a 2000% increase in revenue from the client.

• Acted as lead IT engineer for internal Windows 2003 / 2008 servers and as the highest escalation point for Windows XP and OS X desktop support issues. Managed and directed a team of junior IT technicians including all project planning.• Performed an internal security audit and a successful infrastructure migration to become PCI compliant.• Migrated organization from Exchange 2000 to Exchange 2003 then later to Exchange 2007.• Managed and upgraded several production FC SANs without causing any unexpected downtime or issues.

• Supported all desktop, network, and server infrastructure in a Windows 2003 / Windows XP environment as the sole IT personnel for a 24/7 production environment. Planned and executed all IT projects while working closely with management.• Transitioned organization to a Windows 2003 domain-based environment with a complete backup and disaster recovery plan.