Danielle Downing Email & Phone Number

Chapel Hill, Nc, Us

Nashville, Tennessee, Us

Manager of Data Analytics and Reporting at Credible Behavioral Health Software

• Managed conversion to an Agile software development process and established the role of Product Owner• Worked as the primary liaison between multiple state-level, Behavioral Health Outcomes customers and our product team, providing consultation and management during all development processes • Managed customer training both in person and via webinar, as well as post-deployment support• Lead product teams through the integration process with multiple Electronic Health Record companies• Collaborated with business development team on strategic planning, product innovation and market research to facilitate growth in our existing market and obtain new business • Functioned as Scrum Master on other teams at the company• Represented the company as a vendor at national behavioral/mental health conferences

• Managed a statewide outcomes tracking initiative for adult and youth mental health consumers from conception through release in the state of Louisiana• Monitored the progress of individual facilities and project milestones• Maintained systems to track patient mental health progress, developed promotional and support materials, managed HIPAA compliance• Collected and responded to feedback and provided timely updates and assistance to stakeholders• Worked as a liaison between the customer and the software development team• Cultivated positive relationships with the customers and stakeholders

• Supported several state outcomes tracking projects providing technical support, developing specifications, testing software and creating informational and training documentation• Assisted with an NIH-funded grant on perinatal depression, creating applications to institutional review boards and research committees, creating project calendars, promotional materials, developing training and orientation programs, coordinating the logistics of collecting research data at three study sites, managing consultants and study coordinators, and maintaining HIPAA compliance

• Assisted with the software testing, documentation and support for a newly released statewide outcomes tracking system• Assisted with research tracking the progress of teenagers during and after substance abuse treatment

Chapel Hill, Nc, Us

Performed administrative and managerial functions such as organizing schedules, making appointments, managing accounts receivable and payable, and training and supervising interns