Danielle Dupree Email and Phone Number
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At Thermo Fisher Scientific, our team has transformed the landscape of virtual events, leveraging over a decade of customer service expertise to deliver immersive, engaging experiences that resonate globally. With a background in systems infrastructure, I've honed a technical acumen that ensures seamless event execution, fostering client satisfaction and loyalty. Transitioning from technical support to event management, I've applied a strategic approach to crafting digital environments where knowledge and innovation merge. At the heart of my mission lies a dedication to exceeding expectations and nurturing relationships, embodying the ethos of "White Glove" service in every initiative.
Thermo Fisher Scientific
View- Website:
- thermofisher.com
- Employees:
- 53105
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Virtual Events ManagerThermo Fisher Scientific Jan 2023 - PresentWaltham, Massachusetts, United States
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Sr Engineer, Systems InfrastructureThermo Fisher Scientific Oct 2021 - Feb 2023Waltham, Massachusetts, United States
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Customer Success ManagerMotus Feb 2019 - Oct 2021Greater BostonSupporting International and US based clients, my main focus is working with international sites, primarily in Europe. Responsible for developing customer relationships that promote retention and loyalty. I work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. -
Training And Development ManagerWireless Analytics, Llc Nov 2017 - Feb 2019Danvers, MaI developed a formalized training program for Wireless Analytics. Responsible for creating and implementing training programs and overseeing the development of careers. Setting performance metrics, evaluating productivity, and bridging the gaps within our service delivery. -
Help Desk SupervisorWireless Analytics, Llc Nov 2014 - Nov 2017Danvers, MassachusettsSuccessfully manage the activities of multiple team members for a 24/5 Help Desk Develop and implement policies, procedures and process improvement initiatives to improve customer relations and increase company growth and profit. Ensure the consistent achievement of customer service levels and standards Effectively communicate with team members to maintain clearly defined expectations. Prioritize, assign and review duties and work activities to meet productivity and quality goals Conduct performance evaluations and make recommendations regarding employees Oversee staff recruitment process, qualify, interview and hire job applicants
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Senior Help Desk RepresentativeWireless Analytics, Llc Nov 2013 - Jan 2015Danvers, MassachusettsLead a team of 8-10 agents, providing, training, coaching and support. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Assisted with the development of the call center's operations, quality monitoring and training processes Formulated and enforced Help Desk policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Provided 24/7 on-call after hours support
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Help Desk RepresentativeWireless Analytics, Llc Sep 2012 - Oct 2013Danvers, MaAnswered incoming calls, providing White Glove Service and ensured customer satisfaction on every call. Commended by management for the ability to resolve problems on the first call and avoid escalation of issues. Listened attentively to callers needs to establish a positive customer experience Maintained a ticketing queue, providing customer support VIA email
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Call Center RepresentativeAt&T Jan 2005 - Aug 2011Norcross, GeorgiaProvided customer service for an average of 60 calls per day Answered customer inquiries, solved problems, and provided new product information Assisted customers with iPhone activations as well as dedicated support for iPhone users Performed a variety of different call types including, relocations, welcoming, and combined bill calls; -
Leisure Travel ConsultantVantage Deluxe World Travel Apr 1999 - May 2001Greater Boston AreaWorked in a fast paced call center, making and receiving calls; Identified and qualified customer travel needs in order to provide an individualized travel experience; Consistently hit and exceeded sales goals by 20% or greater; Earned management approval by serving as top sales agent; -
Travel ReservationistTnt Vacations Mar 1997 - Apr 1999Greater Boston AreaSold prearranged travel packages to travel agents as well as the general publicReceived 80+ calls per dayProvided an elevated customer experience to generate a loyal clienteleTraveled on “FAMS” both to the Caribbean and abroad in order to develop a better understanding of the product being sold
Danielle Dupree Skills
Danielle Dupree Education Details
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Psychology
Frequently Asked Questions about Danielle Dupree
What company does Danielle Dupree work for?
Danielle Dupree works for Thermo Fisher Scientific
What is Danielle Dupree's role at the current company?
Danielle Dupree's current role is Virtual Events Manager, Corporate Communications, Thermo Fisher Scientific.
What is Danielle Dupree's email address?
Danielle Dupree's email address is dd****@****ics.com
What is Danielle Dupree's direct phone number?
Danielle Dupree's direct phone number is +178165*****
What schools did Danielle Dupree attend?
Danielle Dupree attended University Of Massachusetts Boston.
What skills is Danielle Dupree known for?
Danielle Dupree has skills like Customer Service, Call Centers, Technical Support, Windows, Mobile Device Management, Mobile Devices, Blackberry, Blackberry Enterprise Server, Computer Hardware, Microsoft Office, Ios, Mobileiron.
Who are Danielle Dupree's colleagues?
Danielle Dupree's colleagues are Jose Luis Picazo, Mohan Kumar, Iqbal Singh Hundal, Jennifer Boquin-Ciru, Elmer Morejon, Anhelina Tanchak, Isaac Lew.
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Danielle DuPree
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Danielle Dupree
Associate Merchandise Planner @ Talbots | Certified TrainerFoxborough (Foxboro), Ma
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