• Engage with the end-to-end experience for both new and existing customers across all channels and marketplaces• Answer emails, phone calls, & online chats helping to guide the customer through the ordering experience, inquiring on order status, and providing creative solutions to customer concerns.• Provide customer feedback to the internal team to make improvements• Proactively reach out to customers when exceptions in fulfillment or delivery occur• Recommend specific solutions to achieve customer’s desired result• Returns and exchanges• Processing delays • Tracking shipments and handling shipping issues

• Cycle counting• AS400• Handling all incoming inventory of new and used vehicles• Assigning stock numbers to each vehicle as well as assigning vin numbers • Physical weekly monthly and yearly counts of inventory• Adjusting inventory in the system that reflects physical inventory• Tracking new vehicles that are coming in shipments• Logistics ; Scheduling Dealer swaps and dealer trades• Dispatching drivers• Bookkeeping• Analyzing inventory trends and forecasting• Communicates with inventory employees to meet business goals and address personnel issues.• Develops business relationships with suppliers and clients.• Proposes strategies to reduce costs and improve procedures of supply chain logistics.• Monitors demand and analyzes data to anticipate future supply and logistical needs.• Reports on inventory levels, supply chain progress, procedural efficiency and personnel issues to upper management. • Manages the recruitment and training of new inventory employees.• Contributes to team effort by accomplishing related results as needed.

• Accomplishes warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.• Contributing to warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements• Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments.• Delivers supplies and equipment to departments by receiving and transferring items.• Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements.• Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data.• Secures warehouse by turning alarms on; testing systems.• Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance; calling for repairs.• Updates job knowledge by participating in educational opportunities; reading technical publications. • Accomplishes warehouse and organization mission by completing related results as needed.• Handling driver routes• Optimizing pricing a negotiating with freight and vendors• Supply chain management• Amazon platform shipping and selling• Process E-Commerce Orders and answer product/order related eCommerce inquiries• Execute and manage external vendor business process

• Stores product by designating storage areas; adjusting storage areas according to production and shipping requirements; updating location database.• Prepares product for shipment by verifying location; directing movement to staging area; resolving problems.• Verifies product inventory reports by comparing logs and reports; adjusting entries.• Documents actions by completing forms, reports, logs, and records; maintaining databases.• Monitors inventory by completing counts as required.• Updates job knowledge by participating in educational opportunities.• Accomplishes distribution and organization• Overseeing the shipping department ensuring all product is being picked and shipped correctly • UPS and FED EX experience• E-commerce listings for additional parts on eBay and Amazon

• Assisting sales manager in Sales Quotes and Sales Bids• Sending out RFQ's to distributors and manufacturers to obtain pricing on parts that are needed by customers• Analyzing pricing from distributors and manufacturers• Invoicing• Purchasing• Analyzing prices for purchasing of parts • Filing• Scanning documents• Quality control• Sourcing• Resolve pricing discrepancies• Work with team to add new products to the website • Negotiate deals with our vendors• Log and track price updates• Live chat and customer service support

Experience Using X3 Software • Experience using excel, word• Adjusting Inventory• Creating Sales Orders• Ensuring sales orders are correct and complete • Reviewing purchase orders• Scan gun experience• Lot changes in scan gun and computer• Logistics ; Hiring and corresponding with trucking and distributors • Bills Of Lading• Stock Count Sessions/Cycle counts/ Product transfers• Warehouse, Shipping and Receiving Tasks• Following the proper guidelines of Food Safety • Supervision of shipping receiving and inventory • Keeping track of driver logs• Scheduling delivery drop off and pick ups• Logistics / Freight Negotiating• Order fulfillment• Follow through on set processes and ensure adherence to good manufacturing practices (GMP), food safety, Safe Quality Food (SQF) standards and product quality standards• Order processing• Quality control/assurance• Inventory forecasting and planning• E commerce