Danielle Elder Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Area

In charge of marketing listing• Checking contracts for completeness• Ordering home warranties for buyers• Placing signs and lockboxes at listings• Delivering flyers to listings once a week

In charge of marketing properties• Collecting rent payments every month• Answering the phone line through-out the day• Taking/delivering messages quickly and effectively• Attaching invoices to work orders • Typing Residential Leases, Extensions, and Violations • Turning utilities on/off at all properties when vacant• Sending payments out to vendors and owners• Scheduling appointments for staff

Complete a minimum of 180 evaluations on customer service representatives monthly• Weekly Calibrations with Client • Effectively coach agents in a timely manner• Responsible for distributing information from Client to agents and supervisors• Gained experience in customer service in a wide range of challenging situations• Ensured tasks that were requested were completed efficiently and in a suitable manner • Responsible for communicating with client to confirm policies and procedures • Effectively trained 3 Analysts

Assisted in-calling customers with questions about account• Activated pre-paid debit cards• Deescalated upset account holders over telephone• Assisted co-workers with any questions about company policies or procedures • Gained experience in customer service in a wide range of challenging situations• Effectively trained 3 Analysts