Danielle Elliott Email & Phone Number

Harrisburg, Pennsylvania Area

• Evaluated complex financial components of borrower's student loans to determine eligibility for the Public Service Loan Forgiveness (PSLF) program, while ensuring compliance with federal regulations.• Analyzed key business metrics to support resource allocation and prioritization based on federal guidelines and internal strategic planning.• Implemented best practices, automation and digitization to improve business processes.• Provided resolutions to multifaceted issues related to loan forgiveness qualifying payment process by inputting and analyzing data regarding borrower's student loan financial history.• Managed internal quality assurance and assisted auditors to evaluate loan forgiveness processes and support compliance requirements.• Established and maintained relationships with cross-functional teams and third-party vendors to support company initiatives.• Trained third party vendors on complex processes and provided continued support.• Screened, interviewed and selected candidates for entry level and supervisory positions.• Developed and oversaw staff training curriculum to focus on skill development in order to meet department needs.• Maintained strict confidentiality of loan records and borrower's personal information.

• Ensured operational integrity of the branch by performing internal audits and following security and compliance requirements.• Responsible for the daily operations of the branch; including daily vault and ATM settlement, reconciling differences, maintaining branch cash control limits, and ordering supplies.• Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.• Developed and implemented an employee dashboard which combined and analyzed various reports to track branch and individual employee productivity and performance. • Created training procedure manuals and reference guides that were utilized to train all branch staff within the Harrisburg region.• Served on the Continuous Process Improvement Committee.

• Responsible for the daily operations of the branch; including daily vault and ATM settlement, reconciling differences, maintaining branch cash control limits, and ordering supplies.• Manage staff, preparing work schedules and assigning specific duties.• Work with clients to identify their financial goals and to find ways of reaching those goals.• Submit applications to credit analysts for verification and recommendation.• Review loan agreements to ensure that they are complete and accurate according to regulations• Compile information about new accounts, enter account information into computers, and file related forms or other documents.• Execute wire transfers of funds.• Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.