Danielle Elrod Email & Phone Number

Connect with customers to recommend mobile services, accessories, and services based on interactions. Evaluate customer accounts to optimize savings and potential sales. Maintain knowledge of a variety of wireless systems for the purpose of selling, troubleshooting, and advising. Process customer bill payments, sales transactions, and account modifications.

Jacksonville, Florida Area

Handled alarm dispatches, service requests and general customer inquiries. Placed outgoing calls to verify alarms and dispatched proper authorities. Processed alarms in accordance with departmental procedures.

Misawa, Japan

Managed lodging reservations, including assigning rooms to guests for authorized government patrons. Calculated and posted charges to customer accounts and creating account statements. Entrusted with handling and processing payments, including cash and credit. Prepared several reports, including daily cashier reports, activity reports, and inventory. Maintained and sold sundry items to patrons. Performed night audit procedures and closed credit card machines nightly. Performed operational duties which includes, room and facility inspections and providing daily performance reports to management for quality assurance.

Assisted Verizon Business customers with DSL equipment installations and configurations, email configuration, Verizon email setup, Verizon Internet Security Suite installation, back-up and sharing software installation. Selected to be a member of a quality assurance group, including evaluating customer satisfaction and coaching coworkers on customer care.