Danielle Ese Email & Phone Number

Lagos, Nigeria

Hybrid

- Owned and managed the digital onboarding via the mobile applications and web platforms for online banking platform for SMEs and Corporate (ALAT for Business) which currently has a portfolio of over 100k active users and turnover of 3 trillion annually.- Led and collaborated with a scrum team of engineers, designers, QA engineers to build and launch products/features across onboarding, transaction history, cards, and trade using agile/scrum methodologies.- Oversaw entire product development and deployments from vision and ideation to rollout and delivery on the web platform and mobile applications.- Engage with development teams, and other stakeholders to gather feedback, and ensure effective communication throughout the product development lifecycle.- Translated features into user stories within the team’s backlog while managing and prioritizing this toreflect business and customer requirements.- Work with customer support teams to collect, and analyze customer feedback and support inquiries to identify pain points, areas for improvement, and feature requests in order to address customer concerns and provide timely resolutions.- Tracked key product metrics, and gathered data to assess product performance and user satisfaction. - Facilitated training and provided support for sales and customer success and support teams

Lagos, Nigeria

- Executed and communicated the product vision, goals, and strategy to the scrum team, ensuring alignment with the business's objectives and requirements.- Established and reviewed prioritization model of products features and enhancement to improve product usability and maximize user retention- Created and maintained the product roadmap, considering market trends, stakeholder feedback, and business priorities. Continuously update the roadmap to reflect changing needs and opportunities.- Engaged with stakeholders and development teams, to gather feedback, manage expectations, and ensure effective communication throughout the product development lifecycle.- Conducted user research, including focus groups and usability testing, to understand user needs, preferences, and pain points. Validate product ideas and features with users to drive user-centric decision-making. - Worked closely with cross-functional teams, including designers, developers, and QA analysts, in an Agile environment. Collaborate on sprint planning, backlog grooming, and ensuring timely delivery of product increments.- Collated and analyzed feedback and ideas, translating them into potential shippable initiatives.

Lekki Peninsula, Lagos, Nigeria

- Responsible for overall culture and day-to-day operations, ensuring that both people and processes are performing at their highest capacity.- Main point of contact for business vendors and stakeholders.- Provide transparent and timely reporting and communications to all stakeholders.- Establish success metrics, KPIs, and ensure operational performance is tracked and measured.- Overseeing HR Operations, including employee onboarding, benefits plans, HRIS, culture building, and other HR-related administration.- Coordinating the recruiting process for interview candidates

Lagos, Nigeria

Lagos