• Assessed the needs of people served and ensure that those needs are met in an exceptional and fiscally responsible fashion.• Grew number of people served and increase units of service provided by assessing participant needs and advocating for services that meet health, safety and independence needs of participants. • Identified service gaps and sought to develop appropriate programming. Collaborated internally and externally to initiate or expand programming consistent with the… Show more • Assessed the needs of people served and ensure that those needs are met in an exceptional and fiscally responsible fashion.• Grew number of people served and increase units of service provided by assessing participant needs and advocating for services that meet health, safety and independence needs of participants. • Identified service gaps and sought to develop appropriate programming. Collaborated internally and externally to initiate or expand programming consistent with the interests and support needs of the individuals served, their families/guardians and funders.• Ensured development and delivery of services to live and work independently within the community. • Ensured accurate referrals and authorizations for services are received initially and updated any time there is a change to programming. Completed a monthly review of authorizations to ensure accuracy. Provided over-sight of scheduling to ensure services were accurately scheduled in accordance to authorizations and that service codes and billing codes were correct.• Completed and submitted daily/weekly/monthly/quarterly/semi-annual updates as required by the funding agency, completed semi-annual development plans, completed addendums to development plans as goals and support needs evolve.• Maintained professional relationship with families/guardians, funding sources, medical professionals, employers, providers, legal systems, and team members.• Assisted participants in building natural supports and becoming integrated into their community and work environments. • Monitored participant’s general health.• Maintained current knowledge and assured compliance with applicable laws, rules, regulations, policies and procedures, and state and national standards. Show less

• Responsible for customer service and providing sales support to the agronomy sales and management team.• Answered phones, responded to customer requests, perform general clerical duties - including maintaining and ordering office supplies, invoicing, and code inventory and receivers for accounts payable.• Processed a variety of payment methods, maintained customer accounts and organized work orders.• Assisted with plant inventory, providing reports to upper management as requested.

• Welcomed visitors by greeting them, in person or on the phone, and answering or referring inquiries.• Obtained required documentation and entered/assigned documents through applicable systems. • Reviewed tax return details with clients upon pickup and process payments.• Scheduled client appointments with appropriate personnel.• Assisted firm Partner and other associates with projects as needed.

• Designed new book layouts using Smart Design program, reviewed and updated re-run layouts.• Set production schedule based on several factors including priority, quantity, and season.

• Assembled purchase orders to invoices and receipts, coded for payment, and processed payment. Maintained dunnage returns log books, filed Bill of Lading’s, and entered into executive spreadsheet. Maintained accounting and vendor files and kept all information confidential.• Assisted Plan Accountant with month end closing.• Processed and submitted weekly hourly payroll and progression hours.• Provided additional support to Human resources Manager, Quality Control Manager, and… Show more • Assembled purchase orders to invoices and receipts, coded for payment, and processed payment. Maintained dunnage returns log books, filed Bill of Lading’s, and entered into executive spreadsheet. Maintained accounting and vendor files and kept all information confidential.• Assisted Plan Accountant with month end closing.• Processed and submitted weekly hourly payroll and progression hours.• Provided additional support to Human resources Manager, Quality Control Manager, and Plant Accountant with other work-related projects as needed. Show less

• Supported director by: planning/scheduling meetings, conferences, and travel; attending meetings and preparing agendas/packets, taking minutes, managing action items, and maintaining documentation.• Assisted director in creating DHHS policies and procedures and revisions on an ongoing basis.• Served as the liaison to Personnel for new hires and terminations; coordinated and provided DHHS New Employee Orientation (NEO); managed time-sheet process.• Served as the DHHS Client Rights… Show more • Supported director by: planning/scheduling meetings, conferences, and travel; attending meetings and preparing agendas/packets, taking minutes, managing action items, and maintaining documentation.• Assisted director in creating DHHS policies and procedures and revisions on an ongoing basis.• Served as the liaison to Personnel for new hires and terminations; coordinated and provided DHHS New Employee Orientation (NEO); managed time-sheet process.• Served as the DHHS Client Rights Specialist for public grievance and child abuse substantiation review process.• Analyzed and organized clerical and reception operations and procedures and other support services. Show less

• Supported commodity merchandising transportation needs for truck, barge, & rail.• Provided daily high level reporting to management on freight/barge rates, locations, ETA’s, and other critical transportation data.• Assisted training on logistics to sales teams with regard to freight scheduling needs and system platforms.• Collected and ensured freight providers were Hazard Analysis Critical Control Point (HACCP) compliant.

• Greeted clients (phone, in person, email), scheduled//modified appointments, entered new clients into applicable platforms, created client files (paper and electronic), verified and updated client insurance information.• Created/Updated weekly management reports and generated monthly schedules for support staff.• Managed daily deposits, including making deposits and updating/forwarding statements to billing department.

• Created and maintained accurate reports, resolving issues resulting from errors and/or variances.• Oversaw day-today- operations, including monitoring shipments and providing timely updates to customers.• Planned and analyzed all aspects of corporate logistics to determine the most cost effective and efficient means of transporting product by rail car, diverting product on rail car when necessary.• Generated purchase order requests, tracked inventory and planned for… Show more • Created and maintained accurate reports, resolving issues resulting from errors and/or variances.• Oversaw day-today- operations, including monitoring shipments and providing timely updates to customers.• Planned and analyzed all aspects of corporate logistics to determine the most cost effective and efficient means of transporting product by rail car, diverting product on rail car when necessary.• Generated purchase order requests, tracked inventory and planned for replenishment.• Developed vendor and carrier relationships to ensure communications and services provided met company goals/needs. Show less

• Collaboratively worked on improvements and projects with internal departments as well as with customers, to develop system enhancements and/or implement new systems or processes to increase efficiency and customer satisfaction, and eliminate or reduce the risk of error and cost.• Assisted in the development of SOP’s, training materials and conducted training sessions as systems were updated or new systems were implemented; assisted in other departmental training as needed. • Monitored… Show more • Collaboratively worked on improvements and projects with internal departments as well as with customers, to develop system enhancements and/or implement new systems or processes to increase efficiency and customer satisfaction, and eliminate or reduce the risk of error and cost.• Assisted in the development of SOP’s, training materials and conducted training sessions as systems were updated or new systems were implemented; assisted in other departmental training as needed. • Monitored and prepared assigned reports and provided information to departmental Managers and Executives. Show less

• Delivered quality account management services to B2B clients by managing and resolving communication concerns and troubleshooting system issues.• Worked with various functional areas (internally and externally) to ensure all departments were helping clients achieve their education and career goals.• Worked as an extension of sales representatives to recognize opportunities for new sales, support presales and post sales activities, and managed daily client relationships to maximize… Show more • Delivered quality account management services to B2B clients by managing and resolving communication concerns and troubleshooting system issues.• Worked with various functional areas (internally and externally) to ensure all departments were helping clients achieve their education and career goals.• Worked as an extension of sales representatives to recognize opportunities for new sales, support presales and post sales activities, and managed daily client relationships to maximize revenue growth and client satisfaction.• Completed daily, weekly, monthly, and quarterly reports for upper management and clients.• Adhered to hard deadlines and managed projects across multiple business units. Show less

• Coordinated and assisted in the hiring and promotion process; supervised training of new employees and on-going training of other employees.• Created and implemented policies to improve productivity and increase margins, as well as prepared/updated training manuals and other necessary training tools.• Scheduled work according to client timelines and monitored accuracy, completeness, and timeliness of project completion.• Assisted with preparation and maintenance of office budget… Show more • Coordinated and assisted in the hiring and promotion process; supervised training of new employees and on-going training of other employees.• Created and implemented policies to improve productivity and increase margins, as well as prepared/updated training manuals and other necessary training tools.• Scheduled work according to client timelines and monitored accuracy, completeness, and timeliness of project completion.• Assisted with preparation and maintenance of office budget, prepared financial analysis for owner, entered monthly sales tax into IRS database, and prepared bi-weekly sales commission reports.• Supported sales representatives by assisting with obtaining sales as needed, responding to customer questions and concerns, generating RFP’s and quotes, and researching products. Show less

• Supported staffing activities by reviewing resumes, conducting interviews and ensuring job offers were made to the most suitable candidates.• Developed training materials and trained staff; provided on-going guidance by coaching.• Set performance standards for tasks, jobs and roles; made sure employees had appropriate and realistic job goals.• Created new processes or revised existing processes to increase productivity and provide best possible service to clients.• Reviewed… Show more • Supported staffing activities by reviewing resumes, conducting interviews and ensuring job offers were made to the most suitable candidates.• Developed training materials and trained staff; provided on-going guidance by coaching.• Set performance standards for tasks, jobs and roles; made sure employees had appropriate and realistic job goals.• Created new processes or revised existing processes to increase productivity and provide best possible service to clients.• Reviewed collection site network for clients with low net-to-gross accounts and recommended new networks or other avenues for cost of goods reduction.• Ensured coverage during off customer service hours and service lines were at 80 percent or above.• Provided quarterly reporting to upper management, handled escalated client calls and assisted with on-boarding new emergency clients. Show less

• Spread knowledge and background in LexisNexis's instant drug testing products and programs including oral fluid testing, POCT products and hair testing. • Assisted Strategic Account Managers, National Account Exec's and Territory Managers with new accounts and handled questions regarding new products, traveled with sellers to bridge gap between sales and operations. • Reviewed large accounts to assist with price modification to increase revenue, as well as promote new products to… Show more • Spread knowledge and background in LexisNexis's instant drug testing products and programs including oral fluid testing, POCT products and hair testing. • Assisted Strategic Account Managers, National Account Exec's and Territory Managers with new accounts and handled questions regarding new products, traveled with sellers to bridge gap between sales and operations. • Reviewed large accounts to assist with price modification to increase revenue, as well as promote new products to customers and assist NAM's/SAM's/CA's with SOP's for clients. • Worked on system integration team. Show less

• Oversaw new account set-up's according to established procedures and client specific procedures. • Conducted training's for clients regarding program set-up and roll-out, handled high-level customer inquiries and interfaced with National Account Executives, operations and major market team to answer questions. • Traveled with sellers to bridge the gap between sales and operations. • Assisted in analyzing and troubleshooting issues related to web transmission and retrieval;… Show more • Oversaw new account set-up's according to established procedures and client specific procedures. • Conducted training's for clients regarding program set-up and roll-out, handled high-level customer inquiries and interfaced with National Account Executives, operations and major market team to answer questions. • Traveled with sellers to bridge the gap between sales and operations. • Assisted in analyzing and troubleshooting issues related to web transmission and retrieval; responded to maintenance calls as needed. Show less

• Provided sales support, including but not limited to: training, selling and up selling drug-testing programs with travel included.• Oversaw new account set-up; developed and managed accounts (including policy development) and handled high-level customer inquiries.• Interfaced with National Account Executives, operations and sales to resolve questions and problems.• Conducted training's/meeting's for clients regarding the program set-up and roll-out.• Responded to requests for… Show more • Provided sales support, including but not limited to: training, selling and up selling drug-testing programs with travel included.• Oversaw new account set-up; developed and managed accounts (including policy development) and handled high-level customer inquiries.• Interfaced with National Account Executives, operations and sales to resolve questions and problems.• Conducted training's/meeting's for clients regarding the program set-up and roll-out.• Responded to requests for proposals.• Provided after hours coverage to contracted clients. Show less

• Investigated, negotiated, and contracted with collection sites for services.• Updated client and clinic databases.• Prepared updated collection site listings for clients, contracted with testing laboratories, and served as a liaison between collection sites and clients.• Resolved clinic billing issues and processed orders.

• Planned and scheduled conferences, trained employees, and ordered office supplies.• Entered new business policies into system.• Reconciled business accounts, quoted prospects, headed soliciting program, and greeted customers.• Acquired property and casualty insurance licenses.

• Created proposals and letters for clients and prospects.• Answered multi-line phone and greeted customers.• Maintained orderly filing system for business accounts receivable/payable and employee files.• Ordered office supplies, controlled a detailed date calendar, scheduled and organized conferences.

• Filed medical records.• Answered multi-line phone.