Danielle Fox Email & Phone Number

• Extensive Safety and Emergency Procedures (SEP) and Aviation Medical training, working on both wide and narrow-body aircraft to short haul and long haul destinations• Trained in Economy, Business Class and First Class to Silver Service standard• Ability to work under pressure and solve problems with limited resources to provide a world class service to customers• Leading a small team to run an efficient service as galley lead in all cabins• Undertaking Senior Cabin Crew training

Chelmsford, England, United Kingdom

• Selling, booking and dealing with travel queries at Thomson Travel Agency• Handled large sums of currency and responsible for stock management in the bureau de change• Coordinating with international suppliers in order to meet logistical needs

Various

• Worked a number of summer seasons within France and Turkey, and a winter ski season in the French Alps. • Hosted ‘Welcome Meetings’ for large groups – selling excursion packages to customers contributing to sales targets• 24/7 crisis management. Providing qualitative customer service and achieving Net Promoter Score targets• Liaising with hotel/excursion management teams in order to ensure deliverables• Handling large amounts of currencies and banking through liquidation systems

Chelmsford, England, United Kingdom