Domain Group is a diverse technology business focused on solutions for the commercial and residential real-estate industry. I have worked with DevOps, Data and API teams and I'm currently managing delivery of 6 products and 7 scrum teams within Agent Solutions. On a day-to-day basis I:・ Work with teams to improve Scrum ceremonies and processes.・ Help Product Managers manage their backlog, ensuring releases are prioritised by value, tracking dependencies, defining scope and ensuring risks are identified early.・ Facilitate cross-functional workshops as part of the product planning process, including Sprint Reviews, OKR Check ins, Impact Mapping, and Story Mapping.・ Ensure that we are tracking and reflecting on our goals and metrics frequently,・ Work with internal stakeholders to ensure our cross-functional approach to customers' outcomes through creating and adapting processes to allow frictionless collaboration between teams.・ Provide training and materials in the Agile Framework and mindset, Story Mapping, Impact Mapping, OKR's and other adhoc Scrum topics and techniques

I work with three teams, each facing unique challenges and at different levels of process maturity and requiring specific, tailored strategies to develop & improve ways of working and push for positive, valuable outcomes. I recognise that what works with one team may not with another, and that any delivery process should by necessity be customised to fit the team. My diverse career has given me the ability to take different perspectives, I have a pragmatic and realistic approach to project delivery and believe that experimentation and feedback are key to providing opportunities for team and individual growth & development.My key responsibilities include:• Guiding cross-functional teams and the broader organisation on how to best utilise Scrum and agile practices to ensure high quality work, customer focus and delivery of value.• Ensuring teams understand their purpose within the business, as well as the objectives of the unit and/or the project and the focus of the given sprint.• Supporting and educating all project participants including engineers and product owners, especially on story grooming and maintenance of the product backlog.• Providing visibility into project status and transparency of the delivery process for stakeholders at all levels, encouraging positive, useful communication within the teams and externally.

A Scrum Master for a DevOps team of 10 within MLC digital. We are responsible for the provisioning and support of application servers for other teams within the group (BAU), as well as pushing proactive improvements to all development systems (i.e. CI/CD etc.). I help my team to run these as two separate streams, and have implemented Kanban for BAU and regular Scrum for improvements.Key Responsibilities• Building a strong, delivery-focused team and establishing a positive, balanced and healthy team culture.• Leading agile ceremonies (including story-mapping, grooming, retrospectives, sprint reviews and kick-offs) to ensure the team is focused, aware, working well together and improving with each sprint.• Coordinating with members of the product, business and my teams to determine priorities and maintain the product backlogs, as well as communicating our work with the wider audience of the organization.• Management of separate backlogs for BAU (environment provisioning, management and support) and internal improvement projects while balancing the different needs and priorities of each, and ensuring cross-pollination and knowledge transfer within the team.• Liaising with the “guild” of other scrum masters within NAB to establish best-practise, share insights and address challenges of different teams.

Key Responsibilities:• Providing full stack solution design, requirements gathering, and ensuring new developments meet functional and non-functional specifications.• Delivery of all technical requirements in projects, including conformance with external regulatory requirements and internal processes, development of ETL loaders, capacity planning and disaster recovery..Achievements:• Prepared a system solution proposal and obtained funding through the Operational Excellence programme• Reviewed market offerings and technologies to identify an appropriate solution and engage an integration vendor• Authored an in-depth technical specification and drove implementation of solution, taking full technical ownership of the system from the vendor at proof-of-concept

Taking a sabbatical to renovate our new home and have my son.

Key Responsibilities:• Management of offshore support team, root-cause analysis and issue resolution with SLAs.• Liaison with technology teams to ensure successful completion of trade-flow, identify platform bugs and prioritise enhancement requests.Achievements:• Established an offshore support team, provided training, documentation and ongoing management to maintain SLAs.• Implemented new business processes to identify and address common trade-floor errors.

• Providing technical support for the Trade Management (production) team.• Supporting trade feeds, report extraction and batch compliance• Working closely with the development team to upgrade Charles River to support Currency Forwards• Greatly improved the automated alerts system allowing fine-grain root-cause and resolution content for both the business users and 1st-level support.

• 2nd-level support for a global fixed income trading and risk management system• Support critical out-of-hours feeds and processes (e.g. start of day) as part of the 24x7 level 1 & 2 rota

• Implementation, support and continuous improvement of production, test and development• Proactive monitoring, capacity planning and backup

• Delivered a natural-language recognition system, the Speech-Activated Receptionist Assistant (SARA)• Technical lead on a project to integrate Steadycom UnixWare IVR for Vodafone call centre• Integrated Dialogic CT Connect with Nortel Symposium and Steadycom IVR