Student Success Advisor
Current-Deliver technical support to master’s students in the University of Denver Data Science program by navigating and troubleshooting the online learning platform.-Empower students with resources and strategies to help them pass their courses successfully.-Achieved a student retention rate of 90% or greater for 6 consecutive quarters.-Proficiently input and track data in Salesforce to maintain accurate records and facilitate data-driven decision-making.-Host engaging virtual events for The University of Denver Data Science program, including quarterly Student Ambassador meetings, career webinars, and curriculum information sessions.-Coach students on the importance of work-life balance and provide guidance on navigating academic challenges.-Collaborate cross-departmentally with stakeholders to align efforts and enhance the overall student experience.-Successfully managed a caseload of over 250 students while covering for a coworker on maternity leave.-Completed foundational coaching certification, demonstrating a commitment to continuous learning.