Danielle G. Email & Phone Number

Performs analytical, evaluative, and coordinating duties within Headquarters office. Assesses the effects of policies, plans, and programs or operational effectiveness and goal accomplishment. Preforms studies, projects and analysis that address issues and problems related to programmatic, asset management, facilities and procurement support, financial and.

• Creates travel arrangements in Concur for 15 geographically dispersed staff members, to include the Chief Strategy Officer, Chief of Staff and VP of Reliability and Compliance. Accountable for preparing authorizations.
• Coordinates meeting scheduling on behalf of Chief Strategy Officer for meetings involving other Senior leaders, weekly staff meetings, cross departmental meetings, and one on ones. Ensures conference bridges, WebEx.
• Serves as a member of the Senior Administrative Assistance Team, a group consisting of administrative assistances WAPA-wide, that collaborates to ensure seamless Senior support regarding travel, meetings and.
• Tracks Change Management training and independently works and communicates with the Change Management trainers across different regions to ensure materials are distributed allowing trainers to effectively teach Change.
• Updates and maintains webpages on SharePoint for various program pages including Strategic Planning, Process Improvement and Change Management.
• Prepared correspondence, reports, and presentations using Word, Excel and PowerPoint.

• Coordinated 20 conference bridge and conference room appointments a week for WAPA’s HQ location as well as DSW and RMR conference bridge reservations. Prevented overbooking of conference rooms, coordinated reschedule.
• Ensured efficient use of scares resources. On weekly basis sent up to 80 reminders of conference room reservations.o Printed and updated weekly conference signs with information including meeting host, title and.
• Maintained the motor pool vehicle log for four government vehicles averaging four reservations per week. Communicated any unsatisfactory experiences to the correct department to address and fix issues and concerns.
• Served as a backup in reviewing documents including verifying formulas in Excel documents calculated correctly, reviewed training material for upcoming classes and corrected any misprints on tabs for binders, word.

• I helped to drive initiatives to improve performance and quality with a new feature available to customers through proactively motivating and coaching my advisors to improve their ability to interact with customers and.
• I was an operations lead for the introduction of a new product, in which I helped in building an operations team and coordinating campaigns to achieve an aggressive national launch schedule.

• I acted in conjunction with managers and directors to assure that call model and customer care standards were met as well as QA calls effectively and efficiently. I participate in bi-weekly calibration sessions with.
• Initiated and supported with design and implementation of a revised QA form to better address what talking points costumer service advisers were providing with their daily interactions on the phone
• Identify trends across the customer care organization and communicated them to upper management

• I handled inbound calls from client members, assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls.Key Achievements
• I was chosen to participation in New Customer Integration Test to attempt to increase retention
• I was selected to assist in documenting procedures
• I handled accounts to aid in sales campaigns in which I would follow up with customers to help answer questions about the service and explain how the advertising processed worked while also addressing concerns
• I was assigned various projects to gain insight from service professionals to help aide in maintaining and improve lasting relationship with the company. I would share the insights to different departments to initiate.

Receive members personally and assist them with deposits, loan payments, withdrawals, allotments and direct deposits. Dispense and collect funds, respond to member questions and resolve problems. Balance cash drawer. Ensure proper controls are maintained to protect and safeguard cash drawer.

• Maintains cash controls and balances drawer daily, Prepares daily teller work to ensure accurate posting of transactions; assists members with basic account reconciliation and problem resolution. Actively works to.
• Senior teller status
• Cross trained in financial services to provide additional support

Direct all activates related to merchandise flow, store maintenance, expense management. Support implementation of merchandise presentation. Train and motivate team to ensure effective performance through consistent on-the-job training.