Danielle Gavin Email & Phone Number

Norwood, Ma

Position: Service Coordinator Job Description:This position will coordinate field support for LAN-TEL’s structured cabling and security accounts. The coordinator will work directly with field technicians to receive and process work tickets from the customer, input required information into LAN-TEL’s service and accounting software, update the status of tickets and bill all tickets once they are completed. This position will also serve as the liaison between the field and the office and will ensure all information required is conveyed in a timely and accurate manner. The service coordinator will work with LAN-TEL Project Managers, Sales Reps, and Estimators to complete small project work and provide telephone support to clients and technicians and also monitor a Service Department email inbox. General Responsibilities:• Initial receipt and processing of customer orders via a portal, email or by phone• Coordinate with field technicians to dispatch orders• Work with field technicians to ensure all require data and information about tickets is captured and updated in both the LAN-TEL and customer portal• Close out all tickets in LAN-TEL software system• Verify all invoice information and prepare invoice for submission to customer• Work with on-site customer representatives to provide updates, answer questions, etc.• Serve as liaison between field technicians and the office for all billing and data collection issues associated with the account• Answer incoming telephone calls for service requests• Monitor Service Department email inbox• Manage small MAC projects when needed• Backup for Security accounts

Greater Boston Area

Provides day-to-day administration of systems including Oracle’s JD Edwards EnterpriseOne, Angus AnyWhere and NexusPayables. Maintain security, integrity and systems controls and configuration. Perform analysis, application development and implementation support on new initiatives.Maintenance and Support – Systems•Respond to daily user inquiries. Troubleshoot and resolve problems. Escalate issues to outside vendors & contractors. Act as primary liaison with vendors to ensure appropriate technical and product-level support.• Monitor, deploy & maintain proper versions of applications across entire network. Monitor the publication of new patches and versions that correct errors or provide enhancements.• Partner with database administrators to maintain databases/systems including proper security setup. • Create and maintain system tables and configuration options, e.g., constants, business units, bill codes and account codes.• Perform ongoing audits of application usage and provide direct feedback to users. Seek ways to improve the use of system tools and features.Security, Integrity Reports & System Controls• Maintain user and group profiles. Audit security profiles.• Review integrity reports. Troubleshoot and resolve integrity issues.• Monitor incidents and/or changes related to security, system objects and integrity reports.Application Development• Provide configuration support within applications.• Test new applications, configurations or enhancements. Coordinate beta testing.• Develop reports. Assist others in the use of reporting tools.• Follow guidelines and controls in promoting new packages and versions.• Integrate & support applications and tools.Implementation & Training• Perform training of new applications and feature enhancements. Prepare supporting documentation and training materials.• Monitor installations to ensure new applications are properly transitioned into production

Support SVP, CIO and Information Systems DepartmentResponsible for ordering, configuring, and troubleshooting all iPhones, BlackBerrys and cell phones throughout the company (including all 5 regions). Along with management of all Wireless accounts/devices.