Danielle Germain Email & Phone Number

Arlington, Virginia, United States

Partner with multiple federal agencies leading service delivery, account governance, andresource management. Guide focused and accountable teamwork. Define communicationefforts. Provide executive coaching. Streamline productivity and manage operations.► Delivered results for 12+ agency partnerships, driving project management outcomes.► Hired, engaged, coached, and inspired teamwork with 1-25+ direct and indirect staff.► Managed portfolio of complex projects, oversaw product launches, developedcommunication strategies, led change management initiatives, and conducted customerservice assessments.► Transformed operations by leading strategic communications product launches andorganizational change management teams for EPA’s Tier 0-2 Help Desk.► Boosted teamwork productivity through divisional change management readiness andcustomer service assessments.► Led change management initiatives by working with leaders to develop, implement, andcoordinate enterprise cross-functional transformations and product launches.

Partnered with leaders and CEO to manage multimillion-dollar business. Created acquisitionplans and strategies. Conducted in-depth company pathway options. Oversaw changemanagement initiatives. Drove growth using business management, project management,and operational expertise. Contributed to management team efforts with focus on resourcemanagement and talent acquisition.► Contributed to growth, working with senior leaders to evaluate and identify company futureoptions and strategies.► Participated in 14-month leadership process, identifying buyer, conducting transactions,and developing strategic employee communications.

Washington, Dc

Tackled tough sourcing issues using innovation and technology. Managed complex projects.► Expanded labor options by leading U.S. Department of Labor through Partnership onEmployment and Accessible Technology (PEAT) initiative, promoting and fosteringcollaborations using emerging technology to improve employment opportunities for peoplewith disabilities.► Established and managed partnership for Inclusive Apprenticeship by collaborating withemployers regarding apprenticeships designed for inclusivity, meeting employer talent needsand enabling people with disabilities to gain credentials and skills.

Oversaw complex system integrations including design, validation, testing, informatics, anddata migrations. Allocated resources and resolved issues. Guided team of 22 partners.► Directed 70-person team of clinicians, electronic health record experts, and projectmanagers responsible for engaging 1,000+ Veterans Health Administration stakeholders.► Led resource management (talent management, staffing, and recruiting) for EHRM, 5-yearmultimillion-dollar program with 370+ staff.► Developed PMO’s staffing model through collaborations with recruiting, sourcing, andtalent management teams. Successfully staffed 140+ positions in 6 months.

Washington, District Of Columbia

Provided counsel, problem solving, and strategy execution to Executive Vice Presidentmanaging $500M portfolio and 1,600 employees. Identified information to be shared withsenior leadership for distribution to client-facing staff. Collaborated with other Chiefs of Staff.Responsible for facilities management across multiple locations and represented Civil andCommercial group at firm’s Facility Governance Committee meetings.► Ensured efficient and effective operations via focus on revenue, hiring, attrition, and othertargets. Implemented operating model. Collaborated with 4 operating groups (TalentManagement, Business Operations, Recruiting, and Pipeline Management). Facilitatedweekly and monthly business management meetings► Contributed to talent management initiatives including onboarding programs, strategydevelopment meetings, and hiring initiatives.► Served as liaison/advisor to FED Staff Council, engaging junior staff and providingfeedback to leadership.

Washington D.C. Metro Area

Program Manager—U.S. Department of LaborWorked with Deputy Secretary of Labor to implement White House Executive Order 11357 in21 agencies, improving customer service across federal government.► Oversaw $2.3M annual budget and guided 11 full-time program staff. Led work acrossdepartment to implement performance metrics and evaluation tools, including creation ofcustomer service maturity model.► Led procurement and deployment of cloud-based enterprise customer relationshipmanagement (CRM) solution at 3 pilot agencies.► Promoted customer service culture and practice to 18,000 DOL employees via sustainedchange communications campaign.► Created network of agency stakeholders to serve as liaisons between Program Office andeach agency’s executive team, providing input, strategic direction, and feedback.Program Manager—Benefits.gov Program, U.S. Department of LaborDirected Department of Labor’s Benefits.gov program, 17-agency, inter-governmentalpartnership with $5.5M budget and multi-functional, agile team of 30 staff.► Created and implemented structured management approach, strategic plans, andimplementation, ensuring project objectives were achieved on time, within budget, and atlevel of quality acceptable to DOL and its agency partners, resulting in new $75M, 5-yearcontract in 2016.

Launched Collaboration Project, supporting community of practice assisting federalgovernment departments and agencies with assessing and implementing collaborative andWeb 2.0 tools.► Developed award-winning methodology for online public consultations using collaborativetechnologies and social media. Directed team responsible for implementing 12+ onlinedialogues, including initiatives with Executive Office of President, Office of Management andBudget, Department of Homeland Security, Department of Energy, and RecoveryAccountability and Transparency Board.

Senior liaison to White House Office of Cabinet Affairs. Responsible for ensuring strategiesand directives from Executive Office of President were clearly and effectively implementedwithin agency and met reporting requirements.► Conceptualized and led agency’s strategic initiatives for sustainability, transparency, andcustomer engagement.

Provided leadership and strategies aligned with organization mission, directives, policies, andobjectives. Worked with board of directors, leaders, and stakeholders.

Drove change, efficiency, and productivity through strategy development, programmanagement, and teamwork. Built trusting partnerships. Enhanced communication efforts.

Ma, International Relations, International Economics

Change Management Advanced Practitioner Certificate

Ba, Politics