Danielle Gilbert Email & Phone Number

*Guide Beneficiaries while they navigate navigate one of the most important purchasing decisions of their life, selecting their health insurance coverage.* Listen, consult, and advise clients over the phone on their health insurance options.* Partnering with top national and regional health insurance companies, so we have the ability to ensure customers get the right coverage for their situation.* Provide excellent customer service to our beneficiaries.* Meet daily sales metrics and goals.

• Provide Excellent Customer Service to our clients, carriers, brokers, and peers• Maintain a book of business each month of 70-90 clients, year-end up to 300 clients, handle their benefits renewals: Medical, dental, vision, life insurance, voluntary plans and savings plans• Conduct employee open enrollment meetings for the client if requested• Act as the liaison between the client and the carrier for all renewal packages including RFP’’s• Ensure the client is getting the best plan available to them each renewal period• Respond to all emails within 4 hours to keep in SLA • Audit plan deductions and enrollments• Audit possible missed deductions (PMDs)• Handle all Add/Term/Change Requests• Work closely with our enrollments team and our carriers to ensure clients employees are being enrolled or removed timely• Develops and maintains working knowledge of Section 125 and COBRA

• Support all Field Major Account Managers with their book of business• Respond to all emails within 4 hours to keep in SLA while providing excellent customer service to all internal and external customers. • Client renewals• Audit plan deductions and enrollments• Audit possible missed deductions (PMDs)• Handle all Add/Term/Change Requests• Work closely with our enrollments team to ensure clients employees are being enrolled or removed timely• Develops and maintains working knowledge of Section 125 and COBRA• Perform assigned duties as needed

Administers Leave of Absence programs and serve as a resource to internal Human Capital peers. Administer Disability claims for all locations-8 states with 9 HUBS.Respond to all email and phone calls in a timely manner while providing excellent customer service to all internal and external customers.Administers COBRA files.Sends out all LOA notices to employees on a leave regarding benefit premiums. Manages the Open Enrollment process for all employees on a Leave of Absence.Assists with Annual Open Enrollment process including communication notices and informational material.Assists with Annual Open Enrollment meetings.Manages new hire benefit enrollments, qualified life events and other benefit programs.Maintain confidentiality of employee benefit files.Performs other duties as assigned.

Responsible for developing, administering and coordinating all employee benefit programs including group insurance, retirment and benefit days.Assumes responsibility for providing effective benefit programs. Evaluates, reveiws and selects vendors for benefit programs.Evaluates current benefits services and providers and makes recommendation for continuation. Oversees the Open Enrollment periods. Notifies employee and coordinates meetings with insurance representatives.Oversees the COBRA program.Develops and maintains an in depth knowledge of benefit systems, products and requirements. Ensures that Company benefit programs are in compliance with Federal and State regulations. Ensures that managers and employees are well informed of benefits, timelines, premiums and insurance requirements.Prepares, obtains and distributes information materials including health, life, dental, long term disability and supplemental life insurance, 401(k) Plan, Health Savings Account, COBRA, Family Medical Leave, and other programs as required. Checks for accuracy and eligibility and forwards to insurance companies and Accounting as necessary. Updates insurance coverage due to changes in employee status and eligibility.Acts as a liaison between employees and insurance companies to research and resolve problems with claims, non-payments, billings, lost identification cards, etc. Administers Family Medical Leave Act (FMLA). Distributes forms, determines eligibility, and ensures that federal regulations are met.Notifies terminated employees within time limits and according to federal regulations.Administers Cafeteria Plan/Flexible Spending Accounts.

Responsibilities include: Keeping Compliant with Health Care Reform changes and updates. Administration of benefits to 4000 + employees which includes but not limited to: medical, dental, vision, life insurance, FSA, STD, LTD, and ASRS. Coordinates the Annual Open Enrollment process for employees. Coordinates and assists with the Request for Proposal (RFP) process for insurance contracts, including development of RFP criteria and evaluates vendor proposals. Design/content of the Annual Benefit Guide. Routinely audits benefit data on file according to defined practices and procedures. Keeps detailed and accurate records. Notifies management of any discrepancies and follows up to correct any incorrect data as requested. Process terminations in a timely and efficient manner. Process 72-hour terminations upon notice of termination; entering severance package into the COBRA administrator system; entering additional premium amounts or credits into the HRIS system. Presents benefits at New Hire Orientation. Monitors carrier sites for updated enrollment approvals/denials, runs various carrier reports ensuring minimal discrepancies with online enrollment system. Participates and attends local and state meetings. Perform related duties and responsibilities as required.

Responsibilities include: Directly supported the Senior Vice President of Human Resources in the design and administration of the Company’s benefits plans which includes but is not limited to: Corporate administration of the medical, dental, STD, LTD, and 401k plans. Acting as a liaison between HR field representatives and insurance carriers to resolve benefit issues. Directly communicate with brokers on open enrollment, benefit negotiations, 5500 filings, and Non Discrimination Testing. Reconciling all benefit invoices on a monthly basis and administering COBRA for the entire organization. Entering new hires into Ceridian HR/Payroll system, conducting pre-employment background checks and drug screens. FMLA and LOA administration. Terminating employees. Compliance with all state and federal laws and regulations.

Communications

Communications

Communications