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Danielle Goodman is listed as Customer Success Manager | Account Management | SaaS at Zingit, a with 11 employees, based in Vernon Hills, Illinois, United States. AeroLeads shows a matched LinkedIn profile for Danielle Goodman.
Danielle Goodman previously worked as Customer Success Manager at Zingit and Account Manager - Onboarding and Retention Specialist at Zingit Solutions. Danielle Goodman studied at University Of Iowa.
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With over 5 years of professional experience in customer success and account management, my core competencies lie in leading day-to-day operations and ensuring the seamless integration of tech solutions for the retail healthcare industry at Zingit. My mission is to enhance client experiences through effective onboarding, retention strategies, and tech support, aligning with Zingit's culture of innovation and customer-centric values. Leveraging interpersonal skills, communication, and social networking, I aim to bring diverse perspectives and drive continuous improvement within our team.As the Customer Success Team Lead at Zingit since January 2023, I have been overseeing tech troubleshooting, training sessions, and account upgrades. My role focuses on empowering our team to deliver top-tier services, from onboarding new clients to maintaining high retention rates. The skills in social networking, communication, and interpersonal relationships that I have honed at Zingit are instrumental in providing tailored solutions that meet the unique needs of our clients in the rapidly evolving retail healthcare landscape.
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Handling day to day operations for the customer success and account management team. Managing direct reports who: - onboard new clients- handle tech troubleshooting - retention and account reviewsMy responsibilities include building out and maintaining the onboarding process, working hand in hand with the Development and Sales managers to stay consistent, and tracking all data in the department.
Managing the onboarding experience for all new clients. Worked with the senior account manager to develop a new onboarding process. Developed training material for internal hires and our cutsomers. Created all CS canned responses for customer support troubleshooting.
Conducted implementation calls with new clients. Answered tier 1 support and basic troubleshooting.
125 S Clark St Chicago Il 60603
Training all new and existing customer support representatives on SpotHero's policies, procedures, and tone & etiquette. Instilling our companies mission values into all new hires through a robust training process. Maintaining all existing content to keep up to date with all department's initiatives.
Chicago
Maintaining training content (up to 50 PowerPoint presentations) as a one person training team. Develop and execute both onboarding training for new hires as well as ongoing training to keep existing representatives aware of the many company changes and developments. Staying creative with delivery methods as we can’t have a team meeting and pull people off phones to explain content. Working with other stakeholders in the company to gather information and updates to ensure I am passing on accurate details to my department. Monitor, grade, and deliver feedback as a quality assurance representative. Identify trends that should be retrained more efficiently and guide representatives on how to improve. I work with a quality assurance team to stabilize feedback and ensure all representatives are getting feedback that’s been calibrated so it is the same across the board. Assist Team Leads in how they can best coach their representatives.
Chicago, Il
Assisting our customers through phone and email contact to ensure they get to where they need to go with ease. Also helping out coworkers in the department as a senior team member to sure everyone feels supported and educated.
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Iowa City, Iowa Area
Community manager for clusterFlunk. Engaging with all 80,000 users, overseeing company and customer satisfaction. Leading and conducting team projects.
Other employees you can reach at zingitsolutions.com. View company contacts for 11 employees →
Aashish Kataria
Colleague at ZingitChandigarh, India
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Avneesh Kumar Rajput
Colleague at ZingitBijnor, Uttar Pradesh, India
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Priya Chopra
Colleague at ZingitChandigarh, India
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Alex Arce
Colleague at ZingitGrayslake, Illinois, United States
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Mackenzie L.
Colleague at ZingitVernon Hills, Illinois, United States
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Quick answers generated from the profile data available on this page.
Danielle Goodman works for Zingit.
Danielle Goodman is listed as Customer Success Manager | Account Management | SaaS at Zingit.
Danielle Goodman is based in Vernon Hills, Illinois, United States while working with Zingit.
Danielle Goodman has worked for Zingit, Zingit Solutions, Spothero, Pi App, and Clusterflunk.
Danielle Goodman's colleagues at Zingit include Aashish Kataria, Avneesh Kumar Rajput, Priya Chopra, Alex Arce, and Mackenzie L..
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Danielle Goodman studied at University Of Iowa.
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