Danielle Goodman Email and Phone Number
With over 5 years of professional experience in customer success and account management, my core competencies lie in leading day-to-day operations and ensuring the seamless integration of tech solutions for the retail healthcare industry at Zingit. My mission is to enhance client experiences through effective onboarding, retention strategies, and tech support, aligning with Zingit's culture of innovation and customer-centric values. Leveraging interpersonal skills, communication, and social networking, I aim to bring diverse perspectives and drive continuous improvement within our team.As the Customer Success Team Lead at Zingit since January 2023, I have been overseeing tech troubleshooting, training sessions, and account upgrades. My role focuses on empowering our team to deliver top-tier services, from onboarding new clients to maintaining high retention rates. The skills in social networking, communication, and interpersonal relationships that I have honed at Zingit are instrumental in providing tailored solutions that meet the unique needs of our clients in the rapidly evolving retail healthcare landscape.
Zingit
View- Website:
- zingitsolutions.com
- Employees:
- 11
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Customer Success ManagerZingit Jan 2023 - PresentHandling day to day operations for the customer success and account management team. Managing direct reports who: - onboard new clients- handle tech troubleshooting - retention and account reviewsMy responsibilities include building out and maintaining the onboarding process, working hand in hand with the Development and Sales managers to stay consistent, and tracking all data in the department.
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Account Manager - Onboarding And Retention SpecialistZingit Solutions Jan 2020 - Jan 2023Managing the onboarding experience for all new clients. Worked with the senior account manager to develop a new onboarding process. Developed training material for internal hires and our cutsomers. Created all CS canned responses for customer support troubleshooting.
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Customer Success SpecialistZingit Solutions Nov 2018 - Jan 2020Conducted implementation calls with new clients. Answered tier 1 support and basic troubleshooting.
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Associate Product ManagerSpothero Aug 2018 - Nov 2018Greater Chicago Area -
Customer Support Training LeadSpothero Mar 2018 - Aug 2018125 S Clark St Chicago Il 60603Training all new and existing customer support representatives on SpotHero's policies, procedures, and tone & etiquette. Instilling our companies mission values into all new hires through a robust training process. Maintaining all existing content to keep up to date with all department's initiatives.
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Training And Quality Assurance AssociateSpothero Apr 2017 - Mar 2018ChicagoMaintaining training content (up to 50 PowerPoint presentations) as a one person training team. Develop and execute both onboarding training for new hires as well as ongoing training to keep existing representatives aware of the many company changes and developments. Staying creative with delivery methods as we can’t have a team meeting and pull people off phones to explain content. Working with other stakeholders in the company to gather information and updates to ensure I am passing on accurate details to my department. Monitor, grade, and deliver feedback as a quality assurance representative. Identify trends that should be retrained more efficiently and guide representatives on how to improve. I work with a quality assurance team to stabilize feedback and ensure all representatives are getting feedback that’s been calibrated so it is the same across the board. Assist Team Leads in how they can best coach their representatives.
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Senior Customer HeroSpothero Jan 2016 - Oct 2016Chicago, IlAssisting our customers through phone and email contact to ensure they get to where they need to go with ease. Also helping out coworkers in the department as a senior team member to sure everyone feels supported and educated.
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Community Manager And Head Of Customer ServicePi App Mar 2015 - Nov 2015Join our private beta here: http://piapp.co/https://twitter.com/piappHQ -
Community ManagerClusterflunk Sep 2013 - Nov 2015Iowa City, Iowa AreaCommunity manager for clusterFlunk. Engaging with all 80,000 users, overseeing company and customer satisfaction. Leading and conducting team projects.
Danielle Goodman Education Details
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Buffalo Grove High School
Frequently Asked Questions about Danielle Goodman
What company does Danielle Goodman work for?
Danielle Goodman works for Zingit
What is Danielle Goodman's role at the current company?
Danielle Goodman's current role is Customer Success Manager | Account Management | SaaS.
What schools did Danielle Goodman attend?
Danielle Goodman attended University Of Iowa, Buffalo Grove High School.
Who are Danielle Goodman's colleagues?
Danielle Goodman's colleagues are Mackenzie L., Alex Arce, Aashish Kataria, Avneesh Kumar Rajput, Priya Chopra.
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Danielle Goodman
United States -
Danielle Goodman
Phoenix, Az2bitwarden.com, zimmerbiomet.com -
Danielle Goodman
Executive Director | Government | Strategy | Operations | Culture And TeamGreater Phoenix Area3pgac.net, intel.com, intel.com -
5gmail.com, progenity.com, umich.edu, umich.edu, bio-rad.com1 +130560XXXXX
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