Mackenzie L. Email & Phone Number

Vernon Hills, Illinois, United States

• Provided front line customer support, addressing technical integration issues and user education via phone calls and CRM software Freshdesk• Assisted with customer onboarding, training, retention, and billing• Rebuilt both internal and external Knowledge Bases utilizing tools such as Tango to create accessible training material• Helped migrate 1,500+ users from one communications platform to another while working to reduce churn

Boulder, Colorado, United States

• Built and managed a high-volume pipeline of leads through calls and emails• Coordinated with sales team to schedule frequent demo appointments

Hendersonville, Tennessee, United States

• Assisted with consumer vaccine registration for residents of IL and TN via phone

Chicago, Illinois, United States

• Installed and configured restaurant point of sale systems to integrate online ordering• Managed inbound and outbound calls, support tickets, and note taking within CRM tool

Chicago, Illinois, United States

• Responded to inbound voicemails, calls, emails, and reviews from customers and operators via CRM software Desk, Service Cloud and Lightning• Helped customers connect with facilities and operators for other questions and issues• Assisted Hero training team with updating training decks and revamping macros

Northbrook, Illinois, United States

• Developed and executed new employee and franchise training programs that included PowerPoints, videos, study materials and exams• Responded to all inbound customer questions and issues via email, call and text• Managed and cultivated client relationships and attended networking events• Scheduled and assigned daily routes for all employees via Jobber• Maintained application equipment and managed inventory within eTurns• Implemented the use of new programs and web-based services such as Slack, Google Sheets, Call-Em-All, and Vimeo• Wrote and recorded jingles used for local radio and online marketing• Wrote and directed a commercial used for online marketing

Northbrook, Illinois, United States

• Executed daily routes and applied pesticides to various properties• Developed marketing strategies for platforms such as Facebook, Twitter and Instagram

Northbrook, Illinois, United States

• Watered and maintained landscapes• Cleaned walkways• Assisted in minor repairs

Associate Of Science - As

Music Teacher Education

Activities and Societies: Lambda Chi Alpha, Concert Choir, Vocal Jazz, Theater Studied Music Education

Education record

Activities and Societies: Orchestra, Jazz Band, Show Choir, Vocal Jazz, Theater, Improv Club, Thespians