Danielle Gunn Email & Phone Number

Farmingville, Ny, Us

Ronkonkoma, New York, United States

In late 2020, I was recruited personally by the President of Medcomp Systems Ltd. to return to the company in this impactful role consulting administrators and office managers of physician offices.• Assist clients with training new employees on EMR systems and Medcomp’s practice management program• Implement systems, policies, and procedures that improve clients’ financial, credentialing, patient follow-up, scheduling, and billing processes• Evaluate front desk operations and introduce overhauls that enhance patient flow and overall satisfaction• Systematize electronic claims submissions, AR reporting, and PT statement processing• Increase revenue by analyzing cash flow reports and prioritizing companies based on payouts per procedure• Organize staff and their responsibilities to enhance office operations and control labor costs• Capture significant time, space, and cost savings by replacing antiquated paper-based systems with new technology

Lindenhurst, New York, United States

In this multifaceted role, I delivered daily administrative and operations leadership to a busy primary care physician specializing in Internal Medicine, Diet and Weight Loss, Diabetic Care, Cardiology, Nephrology, and Chiropractic Care.• Supervised a team of ~15 employees and delivered comprehensive office technology trainings• Managed all physician credentialing and routinely liaised with insurance companies, hospital administrators, laboratory representatives, and building tenants• Implemented patient-centric processes and procedures that enhanced satisfaction, increased referrals, and significantly amplified patient volume• Spearheaded continuous improvement initiatives including analyzing and overhauling operational workflows

Ronkonkoma, New York, United States

Pairing my new technical skill set with my prior administrative experience, I took on an additional Implementation Specialist role in 2002. During a period of accelerated EMR adoption within the medical industry, this role allowed me to work even closer with clients on implementations and EMR and PMS trainings.• Directed and strategized the implementation process by establishing each client’s expectations and their role• Maintained open communication with client stakeholders and management throughout the implementation process • Facilitated onsite and online Super User and End User trainings, focusing on EMR and practice management programs• Formulated and implemented specific project and training communication plans• Diligently monitored clients' use of computer-based training modules• Strategically led five projects, working in close collaboration with the software developer for program advancement• Rendered EMR and project management systems (PMS) support to physicians, management, and office staff• Completed a wide-range of trainings focused on each organization's DOCS systems and various EMR programs • Drove business growth by traveling to client sites to enhance product utilization and knowledge

Ronkonkoma, New York, United States

In 2001, I earned a promotion to Software Support Analyst, a role that provided me with an even greater understanding of the business’ technical side. In this capacity, I provided multifaceted software support to a portfolio of ~300 clients for this re-seller of SuiteMed IMS EMR.• Utilized various terminal connections (Remote Desktop, LogMeIn Rescue) to link with client databases• Coordinated with computer programmers to identify the required level of support• Developed clients' technical knowledge by conducting comprehensive software support training• Administered and maintained a call center database, encoding and verifying customer details and concerns • Maintained up-to-date knowledge of healthcare regulations to organize and track software program updates annually• Delivered first-rate service to 100+ medical practices regarding their Doctors Office Computer System (DOCS) Practice Management Systems; evaluated procedures and processes to keenly analyze clients' concerns• Confirmed results through detailed program testing; worked with the software development team to address reported errors and bugs on newly released software and assisted in the deployment of release fixes

Ronkonkoma, New York, United States

Software Support Analyst Certification

Implementation Specialist Certification

Executive Secretary Certification