Danielle Gustafson Email and Phone Number

Prepared complex technical support quotes up to $1M+ in revenue for 5 field representatives covering Fortune 500 customers Created sales documents and proposals, managed schedules, and produced detailed reports related to sales activities and revenue data Researched legal contracts and software license invoices to determine support rate and pricing for each specific client utilizing analytical skills in calculating formulas, percentages, and conversions and applied annual increases and penalty fees as applicable Collaborated and problem solved with the sales team to provide the best possible solution to benefit each customer and ensure satisfaction and retention Coordinated quarterly audit processes including vsoe testing (vendor specific objective evidence) to ensure each customer was compliant with contract terms and company policy Updated reports on a daily basis in ms excel. Entered data into Siebel order entry database. Coordinated billing plans with finance for customers with different payment cycles or terms Attended weekly conference calls and web meetings with the sales operation specialist team for management updates and participated in virtual meetings with the sales team to ensure comprehensive account management Analyzed and applied product and currency conversions. Forecasted quarterly and annual revenues. Reviewed and updated customer reports on current or expired maintenance support status. Managed and processed termination requests Planned and led staffing, training, and performance evaluations to develop and control sales and service programs to maximize sales production

Managed day-to-day relationships with CompUSA corporate and several hundred retail stores, each with a diverse set of needs based on their specific customer issues including pricing and availability, shipping and tracking and all customer service related concerns Consistently achieved annual quotas for 7 years through exceptional account managementAdditionally, worked on a team providing personalized service to key accounts, OfficeMax and Staples, providing attentive customer support to meet the needs of thousands of stores Reviewed licensing qualifications for major software manufacturers including Microsoft, Symantec and Novell, to approve processing of special orders Managed large volume of incoming calls from manufacturers to discuss new product releases, promotional pricing, channel trends, inventory levels, and purchase orders Maintained daily orders ensuring accuracy and timely documentation both manually and in the EDI (electronic data interchange) system Developed relationships with major transportation carriers such as UPS, Federal Express and various trucking companies. Gained extensive knowledge of freight issues to determine the most cost and time effective way to ship, factoring in weight, delivery destination, carrier options and export shipping direct to international end-users. Provided support to senior Account Executives during vacations and business travel to ensure that account relationships were maintained Facilitated monthly conference calls with accounts to determine upcoming retail strategies Managed weekly inventory at warehouses and at retailers to ensure sufficient stocking levels remained available to meet customer-advertising deadlines and market demands Effectively managed multi-faceted projects with time sensitive deadlines Established excellent working relationships with cross-functional departments including credit, purchasing, marketing and customer service