Danielle H. Email & Phone Number

New York City Metropolitan Area

Business Analyst for the Data Platform department here at Madison Square Garden Entertainment. Analyzing and evaluating the current business processes and improving upon them where needed. Researching and reviewing current processes and creating business requirement documentation for all new current processes. Build relationship with prime stakeholders and.

Pearl River, New York, United States

• Business engagement: acted as key liaison between stakeholders, front-end users and the IT team(s).
• Business requirement gathering facilitated business resources and end users to define, agree and document requirements for Quiver 2.0.
• Process flow modelling/process documentation: design and document business process workflows and document business processes.
• Solution Design: collaborated with the IT team in planning, design, development and deployment of new applications, new features, and product enhancement.
• Utilized AWS cloud services, Microsoft Azure, JIRA, UAT testing, and QA.

Bridgewater, New Jersey, United States

• Worked on the Shared Investigator Platform project, help to streamline customer engagement in the software with impeccable results to product owners.
• Initiating user stories to comply with customers’ needs to help simplify the software. Also conducted live platform demonstrations for onboarding members of the platform. This platform utilized the waterfall.
• Engage customers and help discover ways to improve current platform for optimum utilization.
• Created root-cause analysis to uncover any potential risks throughout the duration of the project.
• Created and presented PowerPoint Presentations to potential clients.

Tampa/St. Petersburg, Florida Area

-Reverse engineered the requirements for AssignForce and created documentation for the software while utilizing the waterfall methodology. Created a business plan, RACI matrix, business case, process models, use case diagrams and the specifications. Established test cases and traceability tree for AssignForce. -Scrum Master for auto insurance project..

Greater New York City Area

• Developed, implemented, administered and monitored strategic marketing plans, business plans, branding and trademark strategies, as well as human resources and project team development.
• Served as liaison to product and regional marketing managers, district sales managers, and independent agencies to coordinate marketing messages and implement strategies. Monitored products for profitability.
• Developed innovative promotions and positive media relations to increase brand and product awareness and interest. Consumer awareness increased 18% in a 2-year period.

Greater New York City Area

• Managed team of up to 14 employees. Met cost and yield targets while ensuring high-volume manufacture (at internal and external sources) of new product designs. Managed accounts receivable processes including payments.
• Communicated tactfully and effectively with a team.
• Managed and directed up to twelve associates.
• Presided over entire accounts payable functions - invoices, reconciliations, payments and vendor relations