Danielle Hamilton Email & Phone Number

Stockton-On-Tees, England, United Kingdom

Somerset, England, United Kingdom

Duties include:• Responsible for the day to day management, recruitment, training and leadership of the Integrated Administration Team• Organising the development, integration and organisation of the administration resource across the Neighbourhood to provide an effective, efficient and collaborative administrative team to support clinical practice across the integrated team• The development of the administration service, providing support and training• Ensuring effective communication within the admin team and good working relationships with colleagues across the Trust and the Neighbourhood service• Provides leadership to the administration team on a day to day basis, including one2ones and appraisals to offer peer support, discuss performance, ongoing issues and department developments• Working with all levels of staff, including clinicians and senior managers, ensuring that collaborative working is fostered and encouraged• Arrange and chair meetings, Taking minutes for team meetings, business meetings, county wide meetings and management meetings. Creating and circulating agenda's and previous minutes• Plan and implement the administrative team rota, identifying any gaps and the rescheduling of workloads within the teams, this may require staff to move to across the Neighbourhood.• Organises and oversees the induction of new members of the Integrated Administration Team• To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times• Manages and prioritises own workload using own judgement, to make decisions on a daily basis dealing with problems/issues as they arise, working autonomously• Contribute to the planning organising of any service improvement or development in strategic planning event as requested• Is proactive in the identification of service changes, developments and cost improvements within the department(s), e.g. review of staffing and skill mix

Somerset, England, United Kingdom

Duties include:• Responsible for the day to day management, recruitment, training and leadership of the Integrated Administration Team.• Organising the development, integration and organisation of the administration resource across the Neighbourhood to provide an effective, efficient and collaborative administrative team to support clinical practice across the integrated team.• The development of the administration service, providing support and supervision to Band 3 administration colleagues, band 4 Senior administrator and Band 4 Medical secretaries.• Ensuring effective communication within the administration teams and good working relationships with colleagues across the Trust.• working with all levels of staff, including clinicians and senior managers, ensuring that collaborative working is fostered and encouraged.• Responsible for the organisation of administrative practices to develop efficient system of work within the team.• Plan and implement rota's to ensure cover across teams, both in the HUB and admin.• Provides leadership to the administration team on a day to day basis and, if necessary, allocates work.• Arranges and provides cover for colleagues during periods of absence and leave, as required in the interest of the service, ensuring that adequate cover is in place in all departments.• Organises and oversees the induction of new members of the Integrated Administration Team.• Manages and prioritises own workload using own judgement, to make decisions on a daily basis dealing with problems/issues as they arise, working autonomously.• Contribute to the planning organising of any service improvement or development in strategic planning event as requested• Is proactive in the identification of service changes, developments and cost improvements within the department(s), e.g. review of staffing and skill mix.

Duties include:•Working closely with the Waiting List Co-Ordinator team leader and team to make decisions on good booking practice and service for both patients and clinic teams.•Working as part of a team looking after consultant's diaries and covering other diaries during busy times, staff sickness and holidays, working closely with other Waiting List Co-ordinators, CSM’s and consultants.•Arrange patient admissions using Maxims, sending out relevant paperwork as necessary in line with Trust policies.•Using Microsoft Office, to create spread sheets, reports and Patient Waiting Lists•To provide a welcoming, caring and efficient service to patients, relatives and other personnel attending the Booking Office. To provide a contact point for all enquiries into the Booking Office with appropriate redirection of calls.•Co-ordinating TCI date and pre-assessment date and communicating these to the patient both verbally and in writing.•Ensure that all patients with an elective ‘to come in' date have confirmed their appointments within an appropriate time-frame in order to fully utilise available capacity.•Communicate and escalate any shortfalls in capacity to the Elective Bookings Manager and Service Managers and ensure additional capacity is fully utilised and appropriately communicated to patients.•Liaising with Consultants, Anaesthetist, Theatre staff and all other levels of staff from the trust and external agencies, ensuring good working relationships.•Using tact and diplomacy on a daily basis handling distraught and aggressive patients, where sometimes there are barriers to understanding.•Ensure that inpatient booking maintains compliance for clinical activity in line with NHS waiting times, i.e. RTT pathway and subsequent targets. Ensuring patients are booked according to clinical urgency and RTT chronology. Ensure validation of RTT patient pathways is undertaken at time of adding to the patient to waiting list.

Duties include:•Arrange patient admissions using hospital systems, including pre-operative assessment appointments, sending out relevant paperwork as necessary in line with Trust policies.•To prioritise daily workloads, ensuring that information placed on the relevant IT system is undertaken with a high degree of accuracy and attention to detail, having the ability to work under intense pressure, meeting extreme deadlines.•Coordinating TCI date and pre-assessment date and communicating these to the patient both verbally and in writing.•Communicate and escalate any shortfalls in capacity to the Elective Bookings Manager and Service Managers and ensure additional capacity is fully utilised and appropriately communicated to patients.•Liaising with Consultants, Anaesthetist, Theatre staff and other professionals.•Using tact and diplomacy on a daily basis handling distraught and aggressive patients, where sometimes there are barriers to understanding..•Add patients to the waiting list in line with clinical instructions and Trust policy, ensuring correct data information relating to patients is maintained and updated as necessary to include active waiting lists, planned surgery and pre-assessment clinics.•Ensure that inpatient booking maintains compliance for clinical activity in line with NHS waiting times, i.e. RTT pathway and subsequent targets. Ensuring patients are booked according to clinical urgency and RTT chronology. Ensure validation of RTT patient pathways is undertaken at time of adding to the patient to waiting list..•To participate in the training and continuous support of new members of staff, working to the established Trust policies, procedures and protocols and, proposes changes where appropriate that may impact on other areas.•To undertake such other duties as from time to time delegated by the Elective Booking Manager, such as attending Theatre meetings, Pre-assessment meetings, business meetings, taking minutes and typing clinical letters

Duties include:• To provide full secretarial and administrative support for the consultants and to be the point of contact for enquiries from patients before, during and after inpatient or outpatient treatment.• To use RIO, the computerised patient administration system to register patients, making appointments, upload all patient information and record clinical activity where necessary.• Opening referrals of new patients taken on by HTT and discharging patients when treatment is complete.• Liaising closely with Consultants, Care Co-Ordinator’s and team members to provide relevant support and assistance for an efficient and effective service for patients.• To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.• To book interpreters and translators for client’s appointments and monitor confirmation of bookings and action as appropriate.• To develop and maintain information-gathering systems for the team and as required, prepare reports and audits from the data gathered• Taking minutes for team meetings and business meetings• To coordinate the collection of and update of patient information on files and on team/service database systems ensuring data quality is monitored and any concerns raised.• To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required.• Uploading admissions/referrals and discharge and other documents onto Rio and retrieving information/documents from Rio.

London, United Kingdom

Duties include: •Working as a medical typist for Orthopaedics.•Working towards deadlines, completing letters in an accurate and timely manner.•Under taking typing tasks as requested by the secretaries, consultants and registrar's.•Managing the mail for the unit by opening and sorting incoming post, stuffing envelopes and sending out correspondence both internally and externally.• Comprehensive use of in-house patient administration systems to check information on patients, outpatients appointments and results etc.•Communicate inter-departmentally with all levels of staff, MDT functions, GPs, patients and their relatives.•Helping out the Medical Secretaries with duties due to staff shortages and busy periods.

Duties include:• Booking post-operative appointments for all specialties in the hospital and covering reception in outpatient clinics and in the 2ww department during busy periods.•Contacting patients by telephone and letter to book appointments following suspected cancer referrals from GPs and departments in the hospital and booking appointments following operations or emergency admission.•Scanning and uploading all referrals onto Cerner and Somerset cancer system.•Handling incoming and outgoing mail and maintaining files, spread sheets and documents Including archiving old patient notes.•Liaising closely with Consultants, Clinic managers and team members to provide relevant support and assistance for an efficient and effective service for patients.•To provide full support for Consultants during clinics, including reception and administrative support and to be the point of contact for enquiries from patients before, during and after outpatient treatment.•To book patients in for appointments and book follow up appointment in person and over the phone, using CRS.•To help patients with enquires and rescheduling their appointments.•Assist all external and internal clients with any requests or enquiries, responding to these requests in a professional, polite, friendly and timely manner.•Working on a busy reception answering and transferring calls in a polite, professional and friendly manner.•Responding to emails from patients, consultants, service managers and clinic managers, in a polite, professional and friendly manner using Microsoft outlook.•Dealing with queries or complaints from patients in a sensitive and calm manner. Rearranging appointments and taking messages from patients and passing them onto the therapist that is looking after them, whilst Being aware

Bank position

Bank administrator

London, United Kingdom

Personalised Conversations - Health Coaching Skills Level 1 & 2, Health Coaching, Level 1 & 2

The aim of this course was to learn principles/concepts of personalised care and health coaching skills to develop an understanding.

Level 5 Diploma, Operations And Departmental Manager, Level 5

Functional Skills, Mathematics, Level 2

Diploma Of Education, Operations Management And Supervision, L5 Diploma

Education record