Danielle Hampton Email & Phone Number

Seattle, Washington, United States

I am first point of contact for all branches and all departments with Seattle Credit Union. We must have knowledge of commercial lending, mortgages, branch information, and know which departments to transfer members to depending on their needs. At times like this we are very busy and have an extremely high call volume coming in the contact center daily, due to the virus outbreak. My day consists of greetings the members, transferring funds between the member's account and member to member accounts (with accurate verification procedures), updating addresses and profile information for the main system and online banking, reading member's previous notes and depending on the account restrictions knowing what they can or can not do with their accounts, transferring calls and taking messages, sending emails and instant messaging, keeping up with our daily contact center goal of referring members for affordable insurance/ meeting our monthly goal that helps with our personal and group goals, referring products to members (only if it best suits their needs and wants), making sure to inform members of policies and procedures that are on the website and forwarding their disclosures (as needed), adding and confirming beneficiary information, and a plethora of other duties, all while keeping our personal and group stats in good standing.

Greater Seattle Area

• Supporting project coordination and order fulfillment process including procurement and order management; track orders/tickets; assist in delivery coordination• Point of contact for product, order, and ticket questions from team members and clients• Managing vendor relationships through proofs and process acknowledgements, shipping documents, and invoicing• Assisting key project and design team members to ensure fulfilled client contracts, requests, changes, and guideline adherence• Preparing reporting and communications about project status and changes with internal design and project teams, clients, general contractors, construction managers, architects, and other vendors

Factoria, Bellevue

Training new team members and giving customers excellent customer service daily.

Greater Seattle Area

• Created Claim Records for the Risk Management Division• Entered Expense Payments and Certificate of Liability Insurance• Prepared sensitive and confidential documents • Inventory, ordered and distributed supplies and/or equipment• Retrieved, logged and tracked confidential and sensitive correspondence• Composed, drafted, proofread, edited documents and written communications• Organized, oversaw, tracked, and maintained interface files with a high degree of accuracy• Maintained scheduling and event calendars

Seattle, Wa

Implemented curriculum and activities that supplement project content,mentored youth in a manner that promotes relevance of the project, self-awareness, problem solving and civic engagement,assisted the Program Supervisor with other miscellaneous administrative tasks, and drove the company vehicle.

Seattle, Wa

Gave excellent customer service daily, prepared customer orders and accurately took and distributed cash.

Seattle, Wa

Created my own Procedures Manual,effectively and clearly described procedures, articles and events and expressed ideas,performed reception work and provided program-specific information to internal and external customers,maintained a high level of security and confidentiality,processed mail and disseminated materials and reports,composed, drafted, proofread and edited documents or correspondence, andoversaw preparation of purchase orders and requests for office supplies.

Seattle, Wa

Created my own ACH/Wires Procedures Manual and Refunds Procedures Manual,completed data entry using Oracle/EBS to process (ACH)/ Wire payments,prepared AP Smart spreadsheet for AR Refunds, andcreated precise customer invoices.

Keyboarding

Certifiacte In Mic-101 (Computers)