Danielle Hernandez Email & Phone Number

San Antonio, Texas Metropolitan Area

• Developed and maintained a monthly billing sheet crucial for program compensation from CPS.
• Conducted interviews for prospective hires and interns, contributing to the team's growth.
• Led informative sessions for CPS caseworkers and investigators to enhance agency awareness.
• Coordinated personalized weekly meetings with interns to monitor progress and address individual needs.
• Supervised and actively participated in managing high-escalation situations with clients.
• Provided daily oversight of program operations to ensure smooth functioning.

San Antonio, Texas Metropolitan Area

• Facilitated client registration sessions to streamline program enrollment processes.
• Developed Excel sheets tailored for handling sensitive client information, enhancing data management efficiency.
• Produced registration packets and essential documents, ensuring accurate and comprehensive client records.
• Conducted cross-training sessions for staff, volunteers, and interns, equipping them with the necessary skills for program responsibilities.

San Antonio, Texas Metropolitan Area

• Contributed to resource provision for lower-income families and children facing domestic violence challenges.
• Guided clients to appropriate departments for accessing necessary resources, optimizing support delivery.
• Conducted virtual and in-person classes for various age groups, fostering educational engagement.
• Implemented virtual and in-person family group sessions, promoting a supportive environment.
• Spearheaded the redesign of the entire program in response to the challenges posed by the COVID-19 pandemic.