Danielle Higginbotham Email & Phone Number

Florida, United States

• Oversee our Product Operations team to ensure we’re streamlining product development approaches that help expedite time-to-market and optimize efficiency.
• Ensure teams have the tools and knowledge to make informed decisions, tackle challenges effectively, and foster a collaborative work environment.
• Help bridge the gap between product development teams and key stakeholders.
• Design and implement user research operations strategies and establish standards and best practices for user research operations.
• Help design and facilitate quarterly and annual planning.
• Ensure transparency and alignment via our central product roadmap and regular reporting on OKRs.

• Ensure that the WooCommerce organization deploys best in class business and product operations to accelerate how teams work.
• Validate that the organization is working on the right products so that we are effectively serving our market, while balancing value creation and value capture.
• Make sure key priorities are communicated understood by the organization and that we are able to respond to new information as needed.
• Interfacing with all functions in the organization (Engineering, Design, Happiness, Customer Success, Sales, Marketing, Finance, and HR) to ensure availability of cross-functional data.
• Preparing reports on a weekly, monthly and quarterly basis to inform strategy.
• Automating data correlation, analysis, and reporting at every opportunity.

Tampa, Florida, United States

• Enable the gathering and analysis of relevant insights allowing Product Managers to reach informed, data driven decisions.
• Establish and monitor success metrics for key features and analyze key KPIs for the overall release.
• Align objectives with various teams, including sales, consulting, partner success and consulting, to gather feedback based on current roadmap and common partner trends.
• Streamline communications relating to release management for respective products including targeting education across partner facing departments, including sales, support, consulting, and partner success.
• Facilitate the development of release notes, business cases, and relevant training material.
• Act as Program Manager for product feedback council assuming responsibility for the facilitation of interactions between Product Managers and the appropriate partner base.

Tampa, Florida, United States

• Established reputation as subject matter expert for sales, marketing, community, and consulting teams for ConnectWise.
• Performed Program Management to amplify the ConnectWise Manage PIN (Partner Innovation Network) Program.
• Liaised and collaborated closely with cross-functional teams to manage release planning and delivery of content to sales and post sales teams and partners.
• Facilitated Technical Product Marketing to support overall messaging, message matrix and transformation of Marketing Translate technical capabilities into benefits and value propositions.

Tampa, Florida, United States

• Surpassed departmental and partner requirements through alignment of training with corporate performance goals.
• Steered the development of colleagues within the training department.
• Maximized training efficiencies through continuous evaluation of innovative approaches and practices.
• Created, evaluated, and monitored training programs on behalf of the organization.
• Developed, strengthened, and executed onboarding processes and activities.
• Achieved required training goals through the introduction of a needs assessment process.

Tampa, Florida, United States

• Devised and implemented colleague on-boarding material including team building activities and introductory knowledge assets.
• Produced, schedule and orchestrated training sessions for support colleagues.
• Engineered hands-on tasks, activities, and quizzes to help reinforce knowledge.
• Drove colleagues’ understanding of software and proper processes through daily communication.
• Utilized SharePoint, ProMapp and MindTouch to build and maintain process and troubleshooting documentation.

Tampa, Florida, United States

• Amplify communications with partners on how to resolve reported issues with the supported software.
• Identify resolutions and provide partners with the best experience possible while working in partnership with colleagues.
• Deliver advice on best practices that contribute to the overall success of partner companies.
• Handle incoming calls to assist partners and troubleshoot high priority concerns.

Troy, Alabama

• Assisted the head coach in practice plans and helped select drills to use time efficiently
• Helped execute drills and exercises during practice times
• Communicate with athletes and advise how to improve their skills
• Summer camp organization, preparation and execution
• Developed collegiate athletes to maximize potential on and off the court

Lakeland, Florida Area

• Four Year Full Athletic Scholarship
• AVCA All-American
• AVCA & Daktronics All-South Region
• Team Most Improved Player (2004)
• Team Most Valuable Player (2008)

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Graduate Assistant for Troy University's Volleyball team

Bachelor Of Science (B.S.), Business Administration, Finance

Activities and Societies: Sigma Beta Delta, Student-Athlete Advisory Committee, Florida Southern Volleyball Team Magna Cum Laude Member of.