Manage the leave of absence administration process, including employee guidance, forms, payments, and tracking.Serve as the first point of contact for employee questions received through the People Ops Service desk regarding leave of absence, reasonable accommodation, qualifying life events, and other leave topics.Guide and support employees and managers through People leave processes and policies, including general questions around the employee life cycle, time tracking, leave of absences, reasonable accommodations, and other leave topics.Cross-collaborate with internal teams to support benefits and perks administration and communication.Partner with the members of the People Operations Team and key stakeholders to continuously identify and improve People programs and processes through building/updating policies, SOPs, process documentation, employee-facing resources and recommending improvements.Supporting the immigration team with administration tasks for all H-1B petitions that include LCA posting notices, updates to employees about their petition, employment verification letter for travel, CPT/OPT letters, and invoicing/billing.Participate in or lead small to medium-scale People Operations projects and initiatives (International Workday Expansion and Implementation, VIA and international operations, open enrollment, etc.).Other duties as needed based on department and/or organizational needs.

Provided daily administration of various employee benefits programs including medical, dental, vision, life, and disability insurance, gym programs, commuter benefits, EAP, FSA, and FMLA.Administered employee leave programs including short term disability, FMLA, PFL, and workers compensation program.Responded to unemployment questionnaires received from a third party vendor (Equifax) in a timely manner.Oversaw the benefits inbox and responded to questions and inquiries.Reviewed arrearages report and ensure timely notices were sent to employees on a monthly basis.Coordinated and conducted monthly open enrollment meetings for newly benefit eligible staff.Processed all benefit related change of status in HRIS system (Oracle), including but not limited to workers compensation, FMLA, PFL, disability , and leave without pay.Acted as the primary day to day contact with workers compensation and FMLA third party benefits administrator.Ran reports and prepared arrears letters on a bi-weekly basis.Supported the Benefits Director in providing excellent customer service, implemented plan design changes, assisted with open enrollment processes, and provided support in delivery of the benefits program.

Provided support to supervisors and management to assist with personnel issues and performance management, ensuring adherence to policy, law, and best practice.Ensured agency policies and practices comply with regulatory and legal requirements to minimize risks. Ensured HR policies are documented, updated, and applied consistently across the agency.Managed all aspects of the agency’s health benefits including assisting employees with health benefit related questions and liaison with the insurance carriers and brokers.Investigated all employee concerns and grievances, keeping appropriate documentation, and advising on appropriate follow up action.Managed FMLA, Short Term Disability, Worker’s Compensation, and Unemployment Claims.Performed employment verifications and reference checks.Performed criminal background checks on prospective employees with the Office of Mental Health, Staff Exclusion List, and Statewide Central Register Database.Reviewed resumes and applications of candidates.Facilitated new hire orientation sessions and delivers training on Human Resources policies, procedures, and organizational development.Maintained and updated HRIS (Paycom) to ensure it is up to date and accurate for 400 + employees.Maintained compliance with federal, state, and local regulations concerning employment and enforcing adherence to requirements by advising management on needed actions.Served as the primary contact for all benefits questions and concerns and respond in a timely, courteous, and professional manner including but not limited to medical, dental, flexible spending accounts, and 403 (b) retirement accounts.Worked closely with the Human Resources Director and Director of Finance to resolve any payroll issues.Responsible for completing and submitting mandated HR Filings: EEO-1 and mandated distributions to staff.Managed performance evaluation to ensure that all employees have current and complete probationary and annual evaluations.